Summary
Overview
Work History
Education
Skills
Excellent Cashier Experience
Timeline
Generic

Catherine Adams

Customer Service
Laurinburg,NC

Summary

Seasoned Customer Associate with 3 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Conscientious [employee] with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Personable cashier offering 3 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Successful manager and employee with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Walmart
Pembroke, North Carolina
03.2022 - Current
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Restocked over 200 items per day.

Packaging Associate

Hanes Inc.
Laurel Hill , North Carolina
01.2022 - 03.2022
  • Labeled, recorded and inspected packaging to prepare for shipment or storage.
  • Assisted with quality and production process improvements to support new packaging initiatives.
  • Supported new employees with training in proper stripping, packaging, inventory management and cleaning.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning bar codes to upload package data to tracking system.
  • Managed over 200 orders per day.
  • Assisted with quality and production process improvements to support new packaging initiatives
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment
  • Labeled, recorded and inspected packaging to prepare for shipment or storage
  • Completed processing activities to conform with laws, safety standards and product hygiene standards
  • Prepared packages for shipment using tape and box cutters tools, semi-automatic equipment and automatic machinery
  • Managed job performance of warehouse personnel to encourage steady and productive workflow
  • Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks

Deboner

Perdue Farms, Inc.
Dillon, South Carolina
09.2021 - 12.2021
  • Cut product into correct sizes and arranged in trays for packaging.
  • Used vacuum packing equipment to seal final cuts for shipping.
  • Operated grinding machines to prepare special items like sausages.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-day-day duties accurately and efficiently.
  • Removed bones from Chicken, thighs and leg meat.
  • Removed bones from Chicken, thighs and leg meat.

Manager

Papa John's Pizza
Laurinburg, North Carolina
11.2018 - 12.2020
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Managed over 500 customer calls per day.
  • Accomplished multiple tasks within established timeframes
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground

Education

High School Diploma -

Scotland High School
Laurinburg, NC
05.2021

Skills

  • Upbeat and Positive Personality
  • Correcting Discrepancies
  • Courteous with Strong Service Mindset
  • Presenting Solutions
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Selling Skills
  • Team-Oriented and Cooperative
  • Excellent Attention to Detail
  • End Cap Placement
  • Telephone Reception
  • Email Etiquette
  • Performance Motivation
  • Call Transfers
  • Exceptional Communicator
  • Customer Support

Excellent Cashier Experience

I have worked in a busy establishment dealing with customer orders in person, as well as, on the phone. Have in-depth knowledge of cashiering.

Timeline

Customer Service Associate

Walmart
03.2022 - Current

Packaging Associate

Hanes Inc.
01.2022 - 03.2022

Deboner

Perdue Farms, Inc.
09.2021 - 12.2021

Manager

Papa John's Pizza
11.2018 - 12.2020

High School Diploma -

Scotland High School
Catherine AdamsCustomer Service