Catherine Adcock Agold
Executive Assistant
Goose Creek,SC
Summary
Dedicated administrative professional with extensive experience in fast-paced office environments, adept at managing a wide range of clerical tasks and providing exceptional support to staff. Recognized for reliability and adaptability to dynamic work settings, ensuring smooth operations and effective collaboration within teams. Strong organizational skills and a proactive approach contribute to achieving goals efficiently, both independently and as part of a team. Committed to maintaining high standards of professionalism and excellence in all administrative functions.
Overview
28
28
years of professional experience
Work History
Administrative Assistant to Executive Director
J. Henry Stuhr, Inc.
11.2013 - Current
- Manage communication for executives by handling calls, reviewing and prioritizing mail, and drafting correspondence.
- Prepare documentation such as death certificates, service statements, and obituaries.
- Maintain inventory by checking stock, placing and expediting orders, and anticipating supply needs.
- Answer and route multi-line phone systems; greet and assist visitors.
- Create and maintain databases to track and record customer data.
- Develop and update spreadsheets to analyze performance metrics.
- Draft reports, procedures, and correspondence for CEO and department heads.
- Assist with the implementation of new administrative procedures and process improvements.
- Embrace the funeral industry's “Three C’s”: Communication, Cooperation, and Compassion.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Senior Credit & Order Operations Specialist
Verizon Wireless
10.2004 - 05.2006
- Collaborated with sales, management, and other departments to streamline operations.
- Handled documentation and compliance requirements.
- Evaluated customer creditworthiness and financial status.
- Processed credit reports, references, and insurance data for loan and credit decisions.
- Participated in professional training for credit management best practices.
Customer Service Manager
Circuit City Stores, Inc.
04.1997 - 10.2004
- Resolved customer complaints, ensuring satisfaction and loyalty.
- Mentored and trained associates in customer service techniques.
- Supervised staff performance and training development.
- Collaborated with leadership to enhance service delivery and operational efficiency.
- Addressed customer concerns quickly and escalated when needed.
Education
High School Diploma - undefined
Hanahan High School
Hanahan, SC06.1992
Skills
- Office Management
- Executive Administration
- Records Management
- Typing Proficiency - 112 wpm
- Communication
- Attention to Detail
- Customer service
- Data entry
- Computer skills
Timeline
Administrative Assistant to Executive Director
J. Henry Stuhr, Inc.
11.2013 - Current
Senior Credit & Order Operations Specialist
Verizon Wireless
10.2004 - 05.2006
Customer Service Manager
Circuit City Stores, Inc.
04.1997 - 10.2004
High School Diploma - undefined
Hanahan High School
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