Catherine A. Garvin
Miami,FL
Summary
Dynamic professional with a robust background in customer service and exceptional communication skills, poised to excel in a managerial role. Proven ability to foster positive relationships and drive team performance, ensuring customer satisfaction and operational efficiency. Eager to explore opportunities within an esteemed company and contribute to its success. Anticipation builds for a follow-up within the week to confirm receipt of application materials and address any inquiries.
Overview
20
20
years of professional experience
Work History
Security Officer
Allied Universal Security Services
08.2023 - Current
- Secure premises and personnel by patrolling monitoring surveillance inspecting buildings, and access points; permitting entry.
- Obtain help by sounding alarms.
- Prevent losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
- Control traffic by directing drivers.
- Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
- Maintain environment by monitoring and setting building and equipment controls.
- Safeguarded company reputation by adhering to regulatory requirements.
- Contribute to team effort by accomplishing related results as needed.
General Manager,
Checkers Restaurant
02.2011 - 06.2022
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
Shift Manager
Checkers & Rally's
07.2005 - 11.2011
- Assists the management team by ensuring guest satisfaction and overall restaurant performance on each and every shift.
- Reports to the Assistant Manager or General Manager and supervises the restaurant employees.
- Provided excellent customer service and also build sales to meet company goals
- Maintaining a properly staffed store and provide training to new team members
- Responded to customer complaints in a quick and positive manner
- Balance safe via hand counting daily profits, noting any shorts and loss of product.
Education
Medical Assistant - Medical Assistant
Nation School of Technology
Miami, FL01.2007
SafeServe Certified - undefined
01.2008 - 1 2014
Skills
Organizational skills
Additional Information
On my day off from work, I go to church vision center of Pastor, Dr. Anthony, Sanders and afterwards I feed the homeless love to get back and help my community
Timeline
Security Officer
Allied Universal Security Services
08.2023 - Current
General Manager,
Checkers Restaurant
02.2011 - 06.2022
SafeServe Certified - undefined
01.2008 - 1 2014
Shift Manager
Checkers & Rally's
07.2005 - 11.2011
Medical Assistant - Medical Assistant
Nation School of Technology
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