Catherine Ammons
Dental Assistant/Office Administrator/Insurance Rep
Waynesville,NC
Summary
Dynamic Dental Assistant/Insurance and Account Rep with a proven track record at Yurko Dental Excellence. Excelled in dental radiography and patient care coordination, enhancing patient satisfaction and efficiency. Demonstrated expertise in HIPAA compliance and exceptional teamwork, contributing to a cohesive office environment. Committed to continuous professional development and superior customer service.
Overview
17
17
years of professional experience
Work History
Dental Assistant/Insurance and Account Rep
Yurko Dental Excellence
Waynesville, NC
06.2007 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Aided in the development of staff training materials, fostering a cohesive team environment focused on continuous improvement.
- Promoted ongoing professional development by attending industry conferences, seminars, workshops.
- Scheduled and confirmed patient appointments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Verified patient insurance eligibility and benefits.
- Analyzed accounts for delinquencies and other ongoing issues.
Insurance Claims Specialist
Yurko Dental Excellence
Waynesville, NC
06.2007 - Current
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
- Maximized client retention by addressing concerns promptly and professionally, consistently demonstrating empathy and understanding during difficult situations.
- Followed up with customers on unresolved issues.
- Upheld a high level of accuracy by consistently double-checking figures, data entries, calculations, before finalizing any settlement documents or payments.
Office Administrative Assistant
Yurko Dental Excellence
Waynesville, NC
06.2007 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Created and updated records and files to maintain document compliance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Associates In Science - Surgical Technologist
South College
Asheville, NC06.2011
Dental Radiography - Dental Assistant
AB Technical College
Asheville, NC05.2006
Skills
Dental impressions
Dental Radiography
Digital X-Ray Proficiency
Equipment Sterilization
Appointment Scheduling
HIPAA Compliance Understanding
Team Collaboration
Patient Scheduling
Cross-Training Capabilities
OSHA Regulations Knowledge
Patient Relations
Electronic Charting
Office Administration Duties
Endodontic Procedure Assistance
Restorative Dentistry
Patient Care Coordination
Dental Software Management
Proficient in Software
Continuing Education Commitment
Patient Counseling
Dental records
Medical Records Management
Data confidentiality measures
Emergency Response Preparedness
Laboratory Case Management
Orthodontic Procedure Support
Patient intake procedures
Patient data gathering
Insurance Billing
Dental office administration
Teamwork and Collaboration
Customer Service
Certified in CPR/AED
Supply Ordering
Patient Recordkeeping
Medical Charting
Timeline
Dental Assistant/Insurance and Account Rep
Yurko Dental Excellence
06.2007 - Current
Insurance Claims Specialist
Yurko Dental Excellence
06.2007 - Current
Office Administrative Assistant
Yurko Dental Excellence
06.2007 - Current
Associates In Science - Surgical Technologist
South College
Dental Radiography - Dental Assistant
AB Technical College