Esmeralda Silva
Wailuku,HI
Summary
Driven Dental Assistant and Insurance Coordinator with a proven track record at Dr. Chris McNeil DDS, Ltd, showcasing expertise in dental radiography and exceptional patient relations. Achieved a significant reduction in appointment cancellations through innovative scheduling strategies. Demonstrates strong manual dexterity and a commitment to maintaining high standards of cleanliness and patient safety.
Overview
24
24
years of professional experience
Work History
Dental Assistant, Insurance Coordinator
Dr. Chris McNeil Dds, Ltd
09.2010 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
General Systems Mechanic
United States Navy, USN
04.2000 - 03.2004
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Education
HS Diploma -
Benito Juarez High School
Chicago, ILPsychology/human Resources
University of Phoenix
Tempe, AZSkills
- Dental impressions
- Dental Radiography
- Digital X-Ray Proficiency
- Equipment Sterilization
- Treatment room setup
- Sterilization techniques
- Appointment Scheduling
- Professionalism and Etiquette
- Dental terminology knowledge
- HIPAA Compliance Understanding
- Patient Scheduling
- Cross-Training Capabilities
- OSHA Regulations Knowledge
- Patient Relations
- Oral hygiene education
- Patient Education
- Electronic Charting
- First Aid Training
- Inventory Management
- Office Administration Duties
- Knowledgeable in Software
- Dental Software Management
- Dental records
- Data confidentiality measures
- Strong manual dexterity
- Patient intake procedures
- Dental office administration
- Customer Service
- Certified in CPR/AED
- Supply Ordering
- Patient Recordkeeping
- Inventory Replenishment
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
Dental Assistant, Insurance Coordinator
Dr. Chris McNeil Dds, Ltd
09.2010 - Current
General Systems Mechanic
United States Navy, USN
04.2000 - 03.2004
HS Diploma -
Benito Juarez High School
Psychology/human Resources
University of Phoenix