Esmeralda Silva
Wailuku,HI
Summary
Driven Dental Assistant and Insurance Coordinator with a proven track record at Dr. Chris McNeil DDS, Ltd, showcasing expertise in dental radiography and exceptional patient relations. Achieved a significant reduction in appointment cancellations through innovative scheduling strategies. Demonstrates strong manual dexterity and a commitment to maintaining high standards of cleanliness and patient safety.
Overview
24
24
years of professional experience
Work History
Dental Assistant, Insurance Coordinator
Dr. Chris McNeil Dds, Ltd
Wailuku, HI
09.2010 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
General Systems Mechanic
United States Navy, USN
Yokosuka Japan
04.2000 - 03.2004
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Education
HS Diploma -
Benito Juarez High School
Chicago, ILPsychology/human Resources
University of Phoenix
Tempe, AZSkills
- Dental impressions
- Dental Radiography
- Digital X-Ray Proficiency
- Equipment Sterilization
- Treatment room setup
- Sterilization techniques
- Appointment Scheduling
- Professionalism and Etiquette
- Dental terminology knowledge
- HIPAA Compliance Understanding
- Patient Scheduling
- Cross-Training Capabilities
- OSHA Regulations Knowledge
- Patient Relations
- Oral hygiene education
- Patient Education
- Electronic Charting
- First Aid Training
- Inventory Management
- Office Administration Duties
- Knowledgeable in Software
- Dental Software Management
- Dental records
- Data confidentiality measures
- Strong manual dexterity
- Patient intake procedures
- Dental office administration
- Customer Service
- Certified in CPR/AED
- Supply Ordering
- Patient Recordkeeping
- Inventory Replenishment
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
Dental Assistant, Insurance Coordinator
Dr. Chris McNeil Dds, Ltd
09.2010 - Current
General Systems Mechanic
United States Navy, USN
04.2000 - 03.2004
HS Diploma -
Benito Juarez High School
Psychology/human Resources
University of Phoenix