Catherine Araujo
Franklin
Summary
Bilingual healthcare professional specializing in medical billing and claims resolution, recognized for driving customer satisfaction and resolving complex billing issues. Proven success in managing client inquiries and ensuring compliance in all processes, enhancing overall efficiency and client trust. Collaborative approach fosters strong relationships across departments.
Overview
13
13
years of professional experience
Work History
Client Billing Specialist
XIFIN, Inc.
12.2023 - Current
- Manage complex medical billing processes, including client fee schedules, claims submissions, and payment posting within the XIFIN RPM system.
- Configure, review, and maintain client fee schedules, special pricing tables, discounts, and billing structures.
- Investigate billing discrepancies, identify root causes, and recommend solutions to clients and sales representatives.
- Serve as the primary point of contact for client billing inquiries, providing detailed explanations of charges, coverage, and payment options.
- Research and resolve billing disputes by collaborating with clients, insurance providers, and internal departments.
- Educate clients regarding billing statements, insurance processing, and financial responsibilities.
- Maintain accurate records of client interactions, billing issues, and resolutions while ensuring compliance with company policies.
- Research and post payments while reviewing client invoices and processing necessary adjustments.
- Participate in departmental projects and process improvement initiatives.
Bakery Packager (Part-Time)
Sam's Club
Franklin
12.2023 - 05.2025
- Prepared, packaged, labeled, and stocked bakery products while maintaining quality and food safety standards.
- Ensured merchandise freshness and inventory accuracy for customers.
Client Resource Support Specialist
PathGroup
04.2022 - 12.2023
- Processed client and patient account requests, including billing corrections, statement requests, and insurance updates.
- Assisted with obtaining accurate patient demographic and insurance information.
- Supported monthly client billing statement generation and distribution.
- Processed insurance and client billing corrections to ensure accurate claim submission.
- Researched and resolved billing inquiries from clients, patients, and sales teams.
- Worked billing edits and supported month-end close activities.
- Maintained compliance with HIPAA, privacy, security, and corporate compliance requirements.
- Collaborated with multiple departments to resolve account issues and improve workflow efficiency.
Customer Service Coordinator / Bilingual Customer Service Representative
PathGroup
Nashville
10.2017 - 04.2022
- Provided bilingual support to patients and insurance companies regarding billing and account inquiries.
- Conducted new hire training and ongoing team support.
- Processed account adjustments, including write-offs, charity care, indigent accounts, and discounts.
- Managed incoming correspondence and coordinated with collection agencies as needed.
- Assisted leadership with reporting, escalations, and account research.
- Updated insurance information and analyzed invoices to determine appropriate account resolutions.
- Posted payments, transferred balances, and performed charge corrections.
Front Desk / Bilingual Customer Service Representative
State Farm
Franklin
06.2017 - 10.2017
- Answered and routed incoming calls to appropriate agents.
- Processed client payments and maintained account records.
- Updated customer demographic information and performed data entry.
- Provided bilingual customer service support.
Patient Account Specialist
DaVita
03.2014 - 03.2015
- Performed root cause analysis on underpaid and unpaid insurance claims.
- Researched, appealed, and resolved claim denials with insurance payers.
- Built strong working relationships with insurance representatives and clinical staff.
- Met daily and monthly productivity goals.
- Supported month-end close processes by ensuring accurate procedure billing and claim submission.
Customer Service Representative
Asurion
05.2013 - 02.2014
- Demonstrated strong problem-solving, communication, and customer service skills.
- Achieved daily and monthly performance goals, contributing to overall team success and service quality.
- Secured performance-based bonuses by consistently exceeding service metrics and enhancing customer experience.
- Facilitated insurance claims process for lost, stolen, or damaged mobile devices, ensuring customer satisfaction and timely resolution.
Education
High School Diploma -
Henry Synder High School
Jersey City06-2004
Skills
- Medical billing
- Claims processing
- Payment Posting & Reconciliation
- Accounts Receivable Management
- Fee Schedule Management
- HIPAA compliance
- Reporting & Data Analysis
- Bilingual Customer Service (English/Spanish)
- Client Relations & Account Support
- Problem resolution
- Project Coordination
- Training & Mentoring
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Client Billing Specialist
XIFIN, Inc.
12.2023 - Current
Bakery Packager (Part-Time)
Sam's Club
12.2023 - 05.2025
Client Resource Support Specialist
PathGroup
04.2022 - 12.2023
Customer Service Coordinator / Bilingual Customer Service Representative
PathGroup
10.2017 - 04.2022
Front Desk / Bilingual Customer Service Representative
State Farm
06.2017 - 10.2017
Patient Account Specialist
DaVita
03.2014 - 03.2015
Customer Service Representative
Asurion
05.2013 - 02.2014
High School Diploma -
Henry Synder High School