Osasu Odigie

• Researched and resolved billing discrepancies to enable accurate billing.
• Reduced errors in financial records by conducting regular audits of billed accounts.
• Managed data entry and updates within the Eraignite billing system, ensuring accuracy and timely processing.
• Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
• Acted as a liaison between billing service advisors and clients, resolving discrepancies and maintaining effective communication.

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• Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.

• Conducted daily cash reconciliation by counting all cash drawers and balancing registers at the end of each business day.
• Reduced discrepancies in daily cash reports with thorough reconciliation processes.
• Resolved customer disputes regarding payments or discrepancies, ensuring satisfaction through effective communication and problem-solving skills.