ARNALDO SAMONDO

• Processed client payments and handled billing inquiries over the phone
• Assisted clients with account issues and provided timely resolutions
• Managed and resolved support tickets using Jira and Salesforce
• Supported customers through live chat, email, and phone communication
• Collected past-due balances while maintaining positive client relationships
• Utilized Stripe, Recurly, and Braintree to manage payment processing and billing support
• Collaborated with coworkers and cross-functional teams to improve customer experiences
• Maintained professionalism and strong communication in high-volume support environments
• Handled 50+ client interactions daily through phone, live chat, and email support.
• Successfully collaborated with remote teams in a fast-paced virtual work environment.

Assisted customers with account questions and service-related concerns

• Delivered professional customer support through phone and email communication
• Helped resolve client issues while maintaining positive customer relationships
• Worked closely with team members to ensure efficient issue resolution
• “Handled 50+ client interactions daily through phone, live chat, and email support.”