Kristen Schwening
Omaha,NE
Summary
Billing professional with proven track record in financial management and billing accuracy. Known for improving billing procedures and resolving discrepancies efficiently. Reliable team collaborator focused on achieving results and adapting to changing needs, with keen eye for detail and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Senior Client Billing Specialist
The Knot Worldwide
04.2023 - Current
- Train New Hires 2 or 3 monthly and train transition team
- Coach and assist team members to answer questions, develop their abilities to collect and assist with learning processes
- Assist training and enablement team with written billing procedures
- Make judgment call decisions to help other collectors
- Test and train in new CRM
- Exceed goals with over 100% average and KPIs 80+ calls a day
- Top performer
- Previous Client Billing Specialist duties
Client Billing Specialist
The Knot Worldwide
04.2021 - 03.2023
- Contact 75 or more accounts per day for payment via email and phone, 150 account caseload.
- Collect 20+ past due payments daily
- Discuss & negotiate settlements for a percentage of total balance and set up and process payment plans - 5% of caseload
- Review contracts and policies regarding payments with vendor
- Listen to complaints and concerns and direct the call to the appropriate team member
- Give guidance to client to increase their success
- Answer incoming 10-20 emails and phone calls daily
- Send invoices, payment receipts upon vendor request
- Add, update payment method and process past due balances
- Provide customer service and follow up as necessary
- Meet and exceed goals and key metrics
Administrative Assistant, Machine Department
All Makes Office Equipment Company
04.2012 - 04.2021
- Create and keep updated customer accounts in database
- Maintain inventory of all business equipment and supplies
- Create and maintain work instructions
- Process all customer orders and service contracts - 500+ monthly.
- Create/mail daily invoicing of customer contracts and orders
- Maintain records of all customers and maintenance contracts
- Answer switch board incoming and outgoing sales calls
- Deliver and ship supplies to customers
- Process customer payments, process credit card transactions, run the cash machine
- Work alongside leasing companies for sale of business equipment with mutual customer
Account Services - Collections Specialist
Richdale Group
09.2009 - 04.2012
- Maintained all current resident accounts
- Contacted resident owing various balances and rent
- Filed eviction on non-payment of rent with civil courthouse
- Audited customer accounts with overdue balances ensuring accuracy
- Reconciled any discrepancies with customer accounts
- Ran daily reports on customer account balances
- Delivered notices via mail, certified, email, and posting
- Processed customer credit card payments
- Negotiated customer disputes to resolution
- Created and maintained work instructions
- Train new employee specialists by answering questions and coaching
- Kept current with Nebraska state laws regarding evictions
Recovery Specialist - Deceased Care
Omnium Worldwide/West Asset Management
01.2007 - 09.2009
- Contact responsible party to collect on bad debt balances
- Met and exceed management quality checks
- Trained in FDCPA and FTC rules and regulations
- Reviewed credit reports including background information
Education
Diploma -
Westside High School
Omaha, NE05.2005
Skills
- Billing systems and software
- Invoice processing
- Customer service
- Account reconciliation
- Invoice generation
- Procedure development
- Problem-solving
- Multitasking and organization
- Client relationship management
- Billing dispute resolution
- Payment collection
Timeline
Senior Client Billing Specialist
The Knot Worldwide
04.2023 - Current
Client Billing Specialist
The Knot Worldwide
04.2021 - 03.2023
Administrative Assistant, Machine Department
All Makes Office Equipment Company
04.2012 - 04.2021
Account Services - Collections Specialist
Richdale Group
09.2009 - 04.2012
Recovery Specialist - Deceased Care
Omnium Worldwide/West Asset Management
01.2007 - 09.2009
Diploma -
Westside High School
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