Catherine Beaushaw
Indianapolis,IN
Summary
Customer-focused professional dedicated to delivering exceptional service and enhancing customer satisfaction. Proven ability to address concerns effectively through strong interpersonal skills. Committed to driving positive outcomes in customer interactions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
Haleh Krauter State Farm
Indianapolis, Indiana
02.2020 - 05.2025
- Educated customers on new insurance products and services relevant to their needs.
- Assisted customers with policy inquiries and coverage options.
- Processed claims and documented customer interactions in the system.
- Compiled and maintained accurate records of customer policies, transactions, and correspondence.
- Demonstrated strong communication skills in person, on the phone, via text, email, and online chat.
- Facilitated payment processing for premium payments and renewals.
Insurance Customer Service Representative
Elizabeth Gallery State Farm
Bartlesville, Oklahoma
08.2017 - 01.2020
- Facilitated policy inquiries and explained coverage options to customers.
- Processed claims efficiently while documenting customer interactions in system.
- Educated clients on available insurance products and services, enhancing understanding.
Insurance Customer Service Representative
Kathi Swanson State Farm
Bartlesville, Oklahoma
06.2013 - 05.2017
- Developed strong relationships with clients by providing exceptional customer service.
- Processed new policy applications and updated existing policy documents.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
Education
High School Diploma -
Northeast HIgh School
Arma, KS06-1972
Skills
- Customer education and relationship management
- Conflict resolution and complaint handling
- Payment processing
- Active listening
- Insurance expertise
- Time management
- Insurance software proficiency
- Self-motivation
Certification
- Indiana Property/ Casualty Insurance License
- Indiana Life/Health Insurance License
References
References available upon request.
Timeline
Insurance Customer Service Representative
Haleh Krauter State Farm
02.2020 - 05.2025
Insurance Customer Service Representative
Elizabeth Gallery State Farm
08.2017 - 01.2020
Insurance Customer Service Representative
Kathi Swanson State Farm
06.2013 - 05.2017
High School Diploma -
Northeast HIgh School
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