Catherine Becker

• Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
• Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
• Practiced established infection control methods to reduce risks to patients, families, and medical staff.
• Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
• Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
• Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
• Documented and reported necessary facility and building repairs observed.
• Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites, and labor and delivery rooms to maintain exceptional level of cleanliness.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

• Be always visible and observant, greeting team members, guests, contractors, and venders in a courteous and attentive manner
• Respond immediately to alarms and calls for medical emergencies, disruptive persons, disorderly conduct, and any other incidents requiring security assistance swiftly and appropriately
• Control access areas in a manner that keeps unauthorized person(s) from entering the premises including maintaining the ProWatch access control system and creating new badges, deleting badges, and adding/removing access.
• Patrol the interior and exterior of the premises and conduct vehicle and bag checks as directed
• Communicate with other security officers on all shifts for effective post coverage and protection
• Observe, report, and document safety hazards, product damage, vandalism, incidents of theft, etc. in a timely manner
• Be aware of and take steps to correct or minimize any situation that has the potential to result in loss of life, injury, or damage to Joann property
• Monitor interior and exterior of building via CCTV system
• Monitor for inclement weather and call for snowplow and salt for parking lots and sidewalks when necessary
• Assist with shelter in place and evacuation drills in preparation for actual emergencies

The Housekeeping Aid executes a full range of housekeeping activities in patient and non-patient care areas. The position may be assigned to any tour of duty. Typically, the position works independently with general supervision, or works with a team and is responsible for the full range of cleaning duties in an assigned area throughout the medical facility. These duties include but are not limited to the following:

• Performs floor maintenance and wall washing
• Cleans doors, doorframes, baseboard corners, edges, and stairwells
• Tasks are accomplished by sweeping, dust mopping, damp and wet mopping, scrubbing, stripping, refinishing, buffing, vacuuming, and extracting carpets and runners, spot cleaning areas, and high and low dusting.
• Periodically utilizes pressure washers and heavy industrial powered and battery-operated equipment
• Adjusts, cleans, and preforms minor maintenance on equipment and changes attachments for their proper use in achieving the best results
• Empties trash and wastebaskets and replaces liners
• Transports refuse, regulated medical waste and recycling to central collection areas
• Cleans restrooms, bathrooms, and shower rooms, ensuring that they are cleaned and meet acceptable standards (cleans, disinfects, and deodorizes lavatories, showers, bathtubs, urinals, and toilet bowls; cleans mirrors, sinks, and water fountains; washes and polishes light and toilet fixtures)
• Performs other duties as assigned

• Became familiar with products to answer questions and make suggestions.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Collaborated with team members to complete orders.
• Prepared products following restaurant, health, and safety standards and procedures.
• Worked well with teammates and accepted coaching from management team.
• Worked front counter, drive-thru and other areas.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• Took orders, prepared meals, and collected payments.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Operated cash register to ring up final bill and process various forms of payment.
• Assisted other team members to achieve goals.
• Trained new team members on procedures, customer service, and sales techniques.
• Accurately operated cash register to process customer payments.
• Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Observed customer purchases in line and differentiated between standard portions.
• Brewed coffee and tea and changed out drink station syrups.
• Prepared salads, soups and sandwiches for customers.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Completed milkshakes and ice cream desserts for customers.
• Prepared recipe ingredients by washing, peeling, cutting, and measuring.
• Documented customer orders and conveyed special requests to kitchen staff.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
• Kept kitchen, counter and dining areas cleaned and sanitized.

• Helped customers complete purchases, locate items, and join reward programs.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Answered questions about store policies and addressed customer concerns.
• Restocked and organized merchandise in front lanes.
• Greeted customers entering store and responded promptly to customer needs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Built relationships with customers to encourage repeat business.
• Handled cash with high accuracy and took care to check bills for fraud.
• Stocked, tagged and displayed merchandise as required.
• Performed cash, card, and check transactions to complete customer purchases.
• Learned duties for various positions and provided backup at key times.

• Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
• Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
• Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
• Labeled and stored all food items correctly and checked expiration dates routinely.
• Transported food items from storage areas to kitchen for prepping.
• Followed food safety practices and sanitation guidelines.

• Addressed customer needs and made product recommendations to increase sales.
• Assisted customers with returns, refunds and resolving transaction issues.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Used POS system to enter orders, process payments and issue receipts.
• Operated cash register to record transactions accurately and efficiently.
• Worked with floor team and managers to meet wide range of customer needs.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Processed refunds and exchanges in accordance with company policy.
• Helped customers complete purchases, locate items, and join reward programs.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Answered questions about store policies and addressed customer concerns.
• Restocked and organized merchandise in front lanes.
• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Handled cash with high accuracy and took care to check bills for fraud.
• Stocked, tagged and displayed merchandise as required.
• Learned duties for various positions and provided backup at key times.
• Performed cash, card, and check transactions to complete customer purchases.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Reviewed orders by inspecting labeling, packaging, and contents.
• Labeled packages with appropriate shipping information for accurate deliveries.
• Followed safety protocols to prevent accidents and injuries.
• Assembled packages according to meet specific customer requirements.

• Operated electronic backpack vacuums and floor sweepers.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Dusted picture frames and wall hangings with cloth.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Adhered to professional house cleaning checklist.
• Changed bed linens and collected soiled linens for cleaning.
• Restocked cleaning storage cabinets, carts and baskets for easy use.

• Set up new sales displays each week with fresh merchandise.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Addressed customer needs and made product recommendations to increase sales.
• Assisted customers with returns, refunds and resolving transaction issues.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Used POS system to enter orders, process payments and issue receipts.
• Operated cash register to record transactions accurately and efficiently.
• Processed refunds and exchanges in accordance with company policy.
• Helped customers complete purchases, locate items, and join reward programs.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Answered questions about store policies and addressed customer concerns.
• Restocked and organized merchandise in front lanes.
• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Stocked, tagged and displayed merchandise as required.
• Learned duties for various positions and provided backup at key times.
• Performed cash, card, and check transactions to complete customer purchases.

• Worked with floor team and managers to meet wide range of customer needs.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with returns, refunds and resolving transaction issues.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Used POS system to enter orders, process payments and issue receipts.
• Operated cash register to record transactions accurately and efficiently.
• Processed refunds and exchanges in accordance with company policy.
• Helped customers complete purchases, locate items, and join reward programs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise in front lanes.
• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Stocked, tagged and displayed merchandise as required.
• Learned duties for various positions and provided backup at key times.
• Performed cash, card, and check transactions to complete customer purchases.