Meretta Peterson
Decorah,IA
Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Known for fostering team collaboration and adapting to evolving needs. Adept at utilizing analytical skills and innovative solutions to drive success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Environmental Services Technician
WinnMed
03.2024 - Current
- Dusted furniture, woodwork, equipment and dust-mopped floors
- Polished and cleaned fixtures in rooms and bathrooms
- Wet-mopped rooms, halls and other areas
- Cleaned vents, fan fixtures, top of windows, door frames and other high areas using a ladder if required
- Gathered and disposed of trash and waste materials using specified bags or containers
- Moved furniture and other heavy objects as required
- Performed terminal cleaning procedures of patient rooms and prepared rooms for new occupants; followed isolation procedures in isolation rooms
Online Shopper
Walmart
09.2023 - 02.2024
- Ensured customer satisfaction by selecting quality merchandise as ordered and choosing substitutions if requested
- Provided excellent customer service by answering questions regarding products, helping to locate products in-store, and performing price checks
- Answered phone calls, assisting customers with check-in and questions
- Operated digital handheld device to pick items ordered by customers, staged orders in the storage area, and performed quality checks
- Dispensed orders to customers in a timely fashion, verifying customer identity, reviewing substitutions for customer approval, and loading groceries into customers vehicle
Front Desk Associate
Fairfield Inn & Suites
04.2022 - 08.2023
- Greet and register guests in an 84-room hotel using a point of sale (POS) terminal, memorizing faces and names to ensure personalized service throughout guest stays
- Take and confirm reservations over phone and in person, avoiding reservation overlaps and hotel overbooking
- Refer and report customer inquiries and complaints to the appropriate departments, and offer free items and services to dissatisfied customers
- Supplied guests with directions and other travel information, such as available services and points of interest
- Balance cash at end of each shift and create reports to ensure accurate accounting of all transactions
- Approached all encounters with guests in a friendly, efficient and service-oriented manner
Cashier
Casey's
01.2022 - 03.2022
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Performed opening/closing duties including counting money in the register before/after shifts
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
- Developed rapport with regular customers by remembering their preferences and providing personalized service
Secretarial Assistant
Letterwerks Sign City, LLC
07.2019 - 11.2021
- Assisted with production of merchandise
- Front desk, greet customers and answer their questions
- Took custom orders and contacted customers when order was complete
- Used a POS system and handled money, check and credit card transactions
- Organized sales floor and merchandise
- Created displays for items
- Assisted with the process of getting an online store set up, took photos of products
- Answered telephone calls
- Book work and book keeping, assisted with the financial paperwork and computer systems, Quickbooks
- Filed paperwork, wrote and collected invoices, paid bills
- Documented payments, bills, orders, etc
Guest Service Associate
Kwik Star
06.2020 - 02.2021
- Maintained up-to-date knowledge of store policies
- Prevented store losses using awareness, attention to detail and integrity
- Worked as a team member performing cashier duties, product assistance and cleaning
- Expressed appreciation and invited customers to return to the store
- Assisted customers with store and product complaints
- Responsible for ringing up customers in a timely manner and guarantee high level of customer service
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Performed store closing duties, including counting cash drawers and checking all equipment for proper function
- Replenished merchandise shelves with items from the stockroom
Hostess/Cashier
Winneshiek Wildberry Winery
07.2019 - 08.2020
- Answered all telephone calls
- Coordinated seating and organized reservations
- Greeted customers
- Accommodated and managed private parties
- Took customer to-go orders
- Uphold a high standard of customer service
- Cleaned and prepared tables
Checker/Cashier
Fareway Stores, Inc.
01.2020 - 06.2020
- Greeted customers, assisted them when necessary, and answered all questions
- Provided quality customer service
- Completed transactions at a POS system with cash, check and/or card
- Scanned merchandise with the register
- Kept a clean and organized work space
- Take inventory, count merchandise and products
Sales Associate/Cashier
Walmart
05.2018 - 07.2019
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
Waitress/Cashier
Family Table Restaurant
12.2017 - 08.2018
- Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
- Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
- Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
- Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
Education
Associate of Applied Science - Business Administration
Northeast Iowa Community College-Calmar
Calmar, IA05-2025
No Degree -
University of Wisconsin, Platteville
Platteville, WIGeneral Studies
Northeast Iowa Community College-Calmar
Calmar, IA05.2018
Skills
- Microsoft Office expertise
- Cash management
- Quality assurance standards
- Exceptional customer service
- Data entry
- Records management
- Accounts receivable
- Bank reconciliations
- Multitasking and organization
- Teamwork and collaboration
- Work ethic and integrity
- Patience and empathy
- Time management
- Problem-solving
- Quick learner
- Attention to detail
Certification
Driver's License
Timeline
Environmental Services Technician
WinnMed
03.2024 - Current
Online Shopper
Walmart
09.2023 - 02.2024
Front Desk Associate
Fairfield Inn & Suites
04.2022 - 08.2023
Cashier
Casey's
01.2022 - 03.2022
Guest Service Associate
Kwik Star
06.2020 - 02.2021
Checker/Cashier
Fareway Stores, Inc.
01.2020 - 06.2020
Secretarial Assistant
Letterwerks Sign City, LLC
07.2019 - 11.2021
Hostess/Cashier
Winneshiek Wildberry Winery
07.2019 - 08.2020
Sales Associate/Cashier
Walmart
05.2018 - 07.2019
Waitress/Cashier
Family Table Restaurant
12.2017 - 08.2018
Associate of Applied Science - Business Administration
Northeast Iowa Community College-Calmar
No Degree -
University of Wisconsin, Platteville
General Studies
Northeast Iowa Community College-Calmar
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