Susan Aguirre
Bolingbrook,IL
Summary
Highly motivated individual with strong people skills, attention to detail, problem solving skills, and over 30+ years of customer service experience, 6+ years in a mental health role
Experienced in maintaining a clean and safe environment within healthcare standards, with responsibilities including discharge cleaning and high-touch surface disinfection to enhance infection control. Collaborated effectively with managers and nursing staff to prioritize patient needs while ensuring compliance with sanitation protocols. Demonstrated strong organizational skills through the management of supplies and communication with vendors, contributing to operational efficiency. Bilingual communication abilities facilitate interactions with diverse populations, enhancing service delivery in a clinical context.
Overview
9
9
years of professional experience
Work History
Environmental Services Technician 1
Endeavor Health LOH
Naperville, Illinois
05.2025 - Current
- Clean patient rooms, performed discharge cleaning according to guidelines, isolations etc., sanitizing common spaces, day rooms bathrooms, lounges
- Disinfected high-touch surfaces with approved hospital cleaning products to enhance infection control and safety.
- Executed trash disposal and shredding of confidential documents in compliance with safety protocols.
- Contributed to the team by maintaining a clean, sanitized, and safe environment for patients, visitors, and staff.
- Attention to detail and commitment to infection control protocols contribute to the overall wellbeing and comfort of patients
- Communicate with unit manager and charge nurse to prioritize patient needs
- Work closely with facilities, linen and outside vendors to ensure the building runs smoothly.
- Receiving and restocking medline, Pike, and cleaning supplies
Admissions Assistant
Timberline Knolls
Lemont, Illinois
05.2021 - 02.2026
- Organized and recorded residents' personal items for inventory management.
- Secured chain of custody for valuables and contraband to ensure resident safety
- Directing visitors to the appropriate building(s) set on 43 acres
- Executing requests for resident discharges, therapy related items, residents phone/wallet
- Performed receptionist tasks at the Welcome Center, greeting incoming residents visitors family members at the Welcome Center
- Cataloging residents' belongings
- Facilitated communication through phone, email, and radio via phone, email or radio transmission
Retail Associate
Redwing Shoes
Bolingbrook, Illinois
05.2017 - 01.2021
- Opened and closed store, balanced cash drawer and processed deposits to ensure accurate financial operations
- Accurately measured and fitted each customer to ensure proper sizing and comfort.
- Promoted Red Wing brand image through professional selling techniques, enhancing customer engagement and loyalty
- Key holder responsible for opening and closing store, balanced cash drawer, and deposits
- Explained product features and benefits alongside technical specifications
- Facilitated industrial sales lead generation during fitting sessions
- Assisted the Mobile Sales Rep on truck runs in sales, fittings, and offsite services
Education
Diploma -
Madonna High School
Skills
- Detail-oriented
- Efficient time management
- Employee training
- Customer service orientation
- Effective communication
- Bilingual in English and Spanish
Timeline
Environmental Services Technician 1
Endeavor Health LOH
05.2025 - Current
Admissions Assistant
Timberline Knolls
05.2021 - 02.2026
Retail Associate
Redwing Shoes
05.2017 - 01.2021
Diploma -
Madonna High School