Catherine Beckford

• Conducted thorough investigations into fraud and compliance issues, ensuring adherence to regulatory standards.
• Analyzed complex data sets using advanced analytical tools to identify trends and potential risks.
• Collaborated with cross-functional teams to develop strategies for enhancing operational efficiency and risk mitigation.
• Mentored junior investigators, providing guidance on investigative techniques and best practices for case management.
• Conducted thorough phone interviews with clients and documented investigative findings.
• Developed comprehensive reports detailing investigation findings, presenting actionable recommendations to senior management.

• Facilitated loan processing workflow, ensuring compliance with underwriting guidelines and regulatory requirements.
• Reviewed and verified mortgage applications, enhancing accuracy of documentation and reducing errors.
• Mentored junior processors, fostering skill development and promoting best practices in loan processing procedures.
• Implemented process improvements that streamlined operations and increased efficiency within the team.

• Established strategic financial plans for clients based on individual needs and goals.
• Analyzed client portfolios to identify opportunities for investment growth and risk management.
• Facilitated cross-selling of banking products to enhance customer satisfaction and retention rates.
• Mentored junior bankers in compliance, regulatory requirements, and best practices for client interactions.

• Counsel customers in the selection of financial products in order to meet their financial planning and banking needs. Create and process customer accounts providing excellent customer service. Sell and refer bank products based on the specific sales focus of the branch. Identify and contact prospective customers through bank implemented tools. Originate and process consumer and mortgage loan applications. Knowledge of bank lending policies, practices, and compliance criteria.
• Consistently met and exceeded sales quotas and standards by cross selling and up selling bank products
• Ensured that loan policies and procedures were followed in accordance with audit guidelines

• Managed customer transactions. Consistently provided outstanding customer service. Opened and closed the branch. Maintained the vault and associated security procedures. Opened new accounts and handled account maintenance. Organized and removed files that had been held in branch for too long.
• Maintained the ATM.
• Served as point of contact for teller questions and troubleshooting in the absence of head teller.
• Trusted with situations requiring high-level problem solving and decision-making abilities. Trained new tellers on bank procedures and sales techniques.

Attended