Catherine Berrios
Fort Myers
Summary
Highly motivated employee with extensive customer and patient care experience. Looking to grow in my career.
Personable and empathetic with natural ability to connect with patients, ensuring their comfort and satisfaction. Knowledge of patient care protocols and healthcare communication, coupled with strong organizational skills. Committed to enhancing patient experiences and fostering supportive environment.
Overview
28
28
years of professional experience
Work History
Patient Care Liaison
Lee Health/Gulf Coast Medical Center
04.2023 - Current
Serves as a liaison between the patient and family,hospital staff,and physicians to ensure a favorable patient experience and efficient coordination of unit flow. Responsible for a variety of clerical and non-clerical duties that support the overall operations of the nursing unit as well as the optimal delivery of care within the health system. Enhanced patient satisfaction by addressing concerns and providing timely resolutions. Routinely engaged in identifying, elevating and providing alternative solutions to challenges to appropriate personnel.
Nutrition Service Assistant
Lee Memorial Health System
08.2014 - Current
- Work with patients on daily diets
- Gained knowledge to receive my CDM Certification while working at the hospital
- Mentored and trained staff members
- I participated in many different committees of Lee Health
- Received the Bee Award
Executive Chef
Olde Florida Golf Club
10.1996 - 06.2013
- Executed special menus for dietary needs
- Supervised and responsible for all functions in Food and Beverage
- Maintained yearly budget and tracked monthly inventory
- Developed a cohesive kitchen crew that maintained the highest quality for the elite membership we had
Education
Certified Dietary Manager / Certified Food Protection Professional -
ANFP
04.2020
Bachelor's Degree - Food Service Management
Johnson and Wales University
05.1988
Skills
- Proficient in Crescent POS, Excel, Word, Publisher, Diet program at the Hospital, Knowledgeable of AP/AR Menu Design
- Event Consultant for Fundraisers
- Safety Coach at Gulf Coast Hospital
- Committee for the menu for Hospital
- Worked with the Pace program at Lee Health
- Training and mentoring
- Professionalism and ethics
- Equipment accountability
- Patient confidentiality
Timeline
Patient Care Liaison
Lee Health/Gulf Coast Medical Center
04.2023 - Current
Nutrition Service Assistant
Lee Memorial Health System
08.2014 - Current
Executive Chef
Olde Florida Golf Club
10.1996 - 06.2013
Bachelor's Degree - Food Service Management
Johnson and Wales University
Certified Dietary Manager / Certified Food Protection Professional -
ANFP
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