Catherine Bishop
Belleville,IL
Summary
Motivated leader skilled in mentoring and training staff in high-pressure environments. Known for delivering exceptional service and fostering teamwork, contributing to a positive and productive workplace culture.
Results-driven with expertise in upselling and cross-selling, enhancing customer satisfaction while driving revenue growth and operational efficiency.
Overview
23
23
years of professional experience
Work History
Senior Bartender Neighborhood Expert
Applebee's Neighborhood Bar & Grill
Shiloh, IL
03.2022 - Current
- Oversaw bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored junior bartenders on cocktail preparation and customer service standards.
- Resolved customer complaints swiftly, fostering a positive dining experience and loyalty.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Personal Banker
U.S. Bank
Belleville, IL
11.2016 - 08.2021
- Managed customer accounts, providing personalized banking solutions to enhance client satisfaction.
- Analyzed client financial needs to recommend suitable products and services, increasing cross-selling opportunities.
- Executed daily operational tasks with attention to detail, ensuring accuracy in transactions and record-keeping.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Administrative Assistant
Belleville Memorial Hospital
Belleville, IL
06.2003 - 11.2016
- Coordinated daily operations for multiple departments, ensuring seamless communication and workflow efficiency.
- Managed scheduling and appointment systems, optimizing staff availability and patient access to services.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Associate of Applied Science - Business Administration And Management
Southwestern Illinois College
Belleville, IL12.2020
Associate of Applied Science - Marketing Management
Southwestern Illinois College
Belleville, IL12.2020
Skills
Customer service expertise
Bar operations management
Staff management
Service-oriented mindset
Marketing and sales experience
Teamwork and collaboration
Upselling strategies
Outgoing personality
Handling difficult customers
Timeline
Senior Bartender Neighborhood Expert
Applebee's Neighborhood Bar & Grill
03.2022 - Current
Personal Banker
U.S. Bank
11.2016 - 08.2021
Administrative Assistant
Belleville Memorial Hospital
06.2003 - 11.2016
Associate of Applied Science - Business Administration And Management
Southwestern Illinois College
Associate of Applied Science - Marketing Management
Southwestern Illinois College