Catherine Black
Shreveport,LA
Summary
Results-driven professional in customer relationship management and safety regulations. Enhanced customer satisfaction through effective vehicle inspection and route optimization. Committed to delivering operational efficiency and fostering positive experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Transportation Driver
Caddo Parish School Board
Shreveport, US
11.2023 - Current
- Performing pre-trip and post-trip inspections of the bus
- Maintained order and discipline among students to ensure a safe and respectful environment during transport
- Communicated with school administration, parents, and colleagues to facilitate smooth operations and address concerns
Customer Contact Center Representative
General Dynamics Information Technology
Bossier City, US
06.2024 - 03.2025
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues, achieving a xx% increase in satisfaction.
- Demonstrated professionalism and empathy in customer interactions via phone, email, or chat, enhancing customer trust.
- Handled multiple calls efficiently, contributing to a positive customer experience.
- Documented customer interactions accurately in the system, enabling effective follow-up.
Mental Health Specialist
Seedslink Behavioral Management
Shreveport, US
01.2021 - 07.2023
- Developed personalized treatment plans with a multidisciplinary team, addressing clients' specific goals and needs.
- Collaborated on intervention plans with mental health specialists, doctors, nurses, and social workers to enhance client care.
- Monitored client progress throughout treatment plan to ensure alignment with therapeutic goals.
Insurance Agent
Teleperformance
Shreveport, Louisiana
01.2021 - 06.2021
- Assessed client needs to recommend tailored coverage options that align with individual circumstances.
- Managed client accounts, ensuring accuracy of policy records and enhancing client satisfaction.
- Educated clients on claims processes and documentation, facilitating smoother claims experiences.
Office Personnel / Instructor Level 2
The Arc of Caddo-Bossier
Shreveport, US
07.2017 - 10.2020
- Provided individualized support to students with special needs and learning difficulties.
- Implemented effective classroom management strategies to foster a positive learning environment.
- Collaborated with colleagues to develop curriculum materials, aligning instructional goals with student needs.
- Developed innovative solutions that improved team collaboration and enhanced educational outcomes.
- Maintained accurate records of scheduled activities, ensuring timely communication of changes.
- Completed day-to-day duties accurately and efficiently.
Mailroom Clerk
Louisiana State University Health Center
Shreveport, US
10.2014 - 02.2016
- Sorted and distributed incoming mail to departments, ensuring timely delivery.
- Received and sorted packages and courier deliveries to facilitate efficient processing.
- Processed outgoing mail by packaging, labeling, and coordinating timely courier or postal service pickups.
- Operated postal equipment and postage meter machine to ensure accurate postage on outgoing mail.
Education
Bachelor of Arts - Sociology
Wiley College
Marshall, TX05.2021
Skills
- Vehicle inspection
- Route optimization
- Safety regulations
- Emergency response
- Maintenance scheduling
- Customer relationship management
Certification
- Commercial Driver's License (CDL), B, 03/01/23, LA, S (School bus), P (Passenger vehicles)
- Driver's License
Timeline
Customer Contact Center Representative
General Dynamics Information Technology
06.2024 - 03.2025
Transportation Driver
Caddo Parish School Board
11.2023 - Current
Insurance Agent
Teleperformance
01.2021 - 06.2021
Mental Health Specialist
Seedslink Behavioral Management
01.2021 - 07.2023
Office Personnel / Instructor Level 2
The Arc of Caddo-Bossier
07.2017 - 10.2020
Mailroom Clerk
Louisiana State University Health Center
10.2014 - 02.2016
Bachelor of Arts - Sociology
Wiley College