CATHERINE BONIFACIO
Dundee,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Northern Leasing Systems
New York, NY
06.2019 - 03.2020
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Head cashier
Compass Group/ Chartwells
New York, NY.
01.2017 - 02.2019
- Handle all cash transactions, provide customer service
- Interact with different clients to ensure customer satisfaction.
- Facilitated and logged store opening, closing and shift changes.
- Maintained stock to meet expected customer demand.
- Received and processed customer payments.
Assembler
Phillips healthcare, Ma
01.2017 - 07.2017
- Using a variety of hand & power tools, fixtures, work instructions and test equipment perform a series of operations to correctly assemble/test medical devices
- Essential Duties and Responsibilities: Follow detailed assembly instructions, processes and procedures.
Project coordinator
MJ Environmental Inc
01.2012 - 01.2013
- Notify the city regarding pending projects, to make sure all paperwork is accurate and up to date in compliance with city regulations
- Data entry, create invoices and follow up accordingly with city regulation laws to make sure paperwork for all employees are within city guidelines for the job
- Answer incoming calls, provide outstanding customer service and provide a weekly report to all superiors
Education
CERTIFICATIONS
Diploma - Medical Administrative Assistant
Lincoln Technical Institute
Lowell, MA01.2009
High School Diploma -
Lawrence High School
Lawrence Ma06.2005
Skills
- Advanced computer skills
- Administrative & Clinical Office Procedures
- Customer Service Experience
- Computer knowledge and Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Decision Making
- Attention to Detail
- Time Management
- Organizational Skills
- Task Prioritization
- Meeting Scheduling
- Database Entry
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Representative
Northern Leasing Systems
06.2019 - 03.2020
Head cashier
Compass Group/ Chartwells
01.2017 - 02.2019
Assembler
Phillips healthcare, Ma
01.2017 - 07.2017
Project coordinator
MJ Environmental Inc
01.2012 - 01.2013
CERTIFICATIONS
Diploma - Medical Administrative Assistant
Lincoln Technical Institute
High School Diploma -
Lawrence High School