Catherine Bonilla
Yonkers,NY
Summary
I am a friendly, and bilingual (English/Spanish) person with a passion for creating positive work environments and delivering exceptional customer service. With a strong background in administration, childcare, and reception/management, I thrive in roles where I can interact with people, support teams, and help clients feel valued. I have demonstrated strong organizational abilities, exceptional communication skills, and a commitment to delivering high-quality service. My ability to stay organized, dependable, and task-focused allows me to excel in fast-paced settings. I am deeply committed to contributing to a collaborative and joyful work atmosphere while providing top-notch service and building lasting relationships with clients and colleagues.
Overview
2026
2026
years of professional experience
Work History
Spa Manager
Oasis Day Spa
2022 - Current
- Assist in spa operations, including opening and closing procedures
- Oversaw daily spa operations, ensuring exceptional client experiences and service quality.
- Managed staff scheduling and training to maintain optimal service levels and employee engagement.
- Developed and implemented promotional strategies to enhance service offerings and increase client retention.
- Monitored inventory levels, ordering supplies efficiently to support spa services.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Manage money from the safe and conduct end-of-day cash counts
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Provide support and guidance to spa therapists
- Deliver exceptional customer service to maintain client satisfaction
Babysitter
Own Business
2016 - Current
- Supervised children in safe, nurturing environment to help emotional and physical development.
- Developed engaging educational activities to individual learning styles and interests.
- Managed daily schedules, ensuring timely completion of meals, playtime, and rest periods.
- Communicated positively with children and guardians.
- Provide tutoring assistance and help children with homework
Receptionist
Silver Star Transportation
2021 - 2022
- Handled incoming communications, directing calls and inquiries to schedule reservations.
- Managed front desk operations, ensuring a welcoming environment for clients and visitors.
- Organized and maintained paperwork
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
High School Diploma -
Lincoln High School
Yonkers, NY06-2022
Associate of Arts -
Westchester Community College
Valhalla, NY01-2022
Skills
- Bilingual: Fluent in English and Spanish
- Task-Oriented and Efficient
- Excellent Customer Service
- Highly Organized
- Dependable and Responsible
- Health and safety regulations
- Teamwork
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Spa Manager
Oasis Day Spa
2022 - Current
Babysitter
Own Business
2016 - Current
Receptionist
Silver Star Transportation
2021 - 2022
High School Diploma -
Lincoln High School
Associate of Arts -
Westchester Community College