Catherine Bossman

• Directed daily operations to enhance team efficiency and customer satisfaction.
• Implemented training programs, improving staff performance and service quality.
• Analyzed sales trends, adjusting inventory levels to meet customer demand effectively.
• Established standard operating procedures, ensuring compliance with health and safety regulations.
• Oversaw budget management, optimizing resource allocation for operational effectiveness.
• Led initiatives to improve customer experience, resulting in increased loyalty and repeat business.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.

Developed and executed training strategies to equip associates with essential skills and cross-functional capabilities.

Performed detailed inventory counts to support effective inventory management and reduce discrepancies.

Supervised daily operational processes, focusing on workflow optimization and team performance.

Collaborated in recruitment efforts by assessing and selecting qualified candidates.

Managed appointment scheduling to enhance organizational efficiency and meet operational needs.

Oversaw inventory replenishment and product ordering to maintain operational continuity at the location.

Analyzed customer interactions and relayed suggestions for process improvements to upper management.

Conducted orientation and training activities to equip new hires with essential knowledge and skills for their roles in the café.

Coordinated shift coverage for General Manager and Assistant Managers, ensuring seamless management support during absences.

Coordinated training sessions to equip associates with essential knowledge and promote cross-functional capabilities.

Achieved inventory accuracy through diligent counts and effective closing practices. Facilitated timely closing of inventory records to streamline operations.

Oversaw employee scheduling and handled phone inquiries, accurately recording call-ins for effective workforce management.

Achieved efficient onboarding of associates through effective training programs. Enhanced team leader effectiveness by implementing targeted training sessions. Fostered a collaborative learning environment that empowered associates and assistant team leaders.

Created and standardized training programs adopted by all teams within the division.

Developed and implemented strategies for employee acclaim to foster a positive environment in DDS program.

Assessed potential employees through structured interviews to support talent acquisition efforts.

Assisted human resources in managing employee relations questions and providing solutions to related issues.

Collaborated with diverse teams in the design and implementation of training programs and committees across multiple divisions.

Managed event planning and execution for job fairs, ensuring effective candidate engagement at Kings Island.

Facilitated hiring initiatives for food and beverage division, focusing on identifying top talent to support operational excellence.

Contributed to team success by aiding team leader and assistant supervisor in task management. Enhanced project outcomes through support of team leader and assistant supervisor. Optimized team efficiency by assisting team leader and assistant supervisor in coordination efforts.

Monitored cash handling activities to maintain integrity and compliance with cash management policies.

Oversaw the distribution of tasks among associates, ensuring alignment with project goals and deadlines.

Achieved high customer satisfaction ratings through exceptional service delivery. Reduced transaction wait times by streamlining checkout processes. Increased operational efficiency by implementing best practices in cash handling.

Achieved timely meal delivery by effectively managing cooking and assembly processes. Enhanced customer satisfaction through skilled preparation and presentation of food. Streamlined food assembly operations, resulting in improved service speed.

Achieved a consistently clean and welcoming environment through effective cleaning strategies. Elevated overall workplace satisfaction by delivering pristine cleaning results. Enhanced safety and health standards through meticulous cleaning practices.

Achieved high customer satisfaction ratings through effective problem resolution and support strategies. Drove improvements in customer service response times, resulting in increased client retention. Enhanced client relationships, leading to repeat business and positive referrals.

• Dean's List Fall 2025
• Earned Food Service Management Microcredential Spring 2026