Compassionate and detail-oriented medical assistant with hands-on experience in taking vital signs, performing venipuncture, and conducting ECGs. Known for effective problem-solving and ensuring compliance with health regulations. Ready to contribute expertise to a dynamic healthcare team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Shift Leader/Cashier
Panda Express Restaurant Group
Gardena, CA
02.2022 - Current
Supervised team members to ensure efficient food preparation and service.
Delegated tasks to employees and monitored activities and task completion.
Provided exceptional customer service and maintained a positive attitude throughout the shift.
Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Ensured compliance with health and safety regulations during shifts.
Resolved customer complaints promptly to maintain satisfaction and loyalty.
Implemented operational procedures to enhance workflow efficiency during busy periods.
Monitored food quality and presentation to meet company standards consistently.
Assisted in training new employees on shift operations.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Cashier
L&L Hawaiian BBQ
Carson, California
02.2020 - 10.2023
Operated the POS system to manage the cash register, ensuring accurate cash handling and record-keeping.
Assisted guests with ordering, and provided excellent customer service.
Maintained cleanliness and organization of the lobby and register area.
Trained new cashiers on operations and standards.
Restocked items as necessary
Front Desk Associate
Sam's Club
Torrance, California
02.2019 - 10.2019
Greet members warmly, and check memberships as required.
Assist members with inquiries regarding memberships or credit cards.
Set up deliveries for members through third-party services.
Assist members in opening lines of credit by directly calling bank to set up new accounts
Manage returns for guests
Managed multi-line phone system, directing calls to appropriate departments.
Assisted in training new front desk staff on procedures and customer service standards.
Handled payment processing and provided customers with receipts and proper bills and change.
Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
Sandwich Artist
SUBWAY®Restaurants
Rosemead, California
10.2014 - 10.2018
Prepared fresh sandwiches using proper food-handling techniques.
Operated the cash register, processing customer transactions accurately.
Maintained the cleanliness of work stations.
Prepared vegetables needed throughout the day.
Trained new employees on sandwich preparation techniques.
Completed opening, closing, and shift change tasks by following company guidelines.
Assisted in inventory management by restocking supplies and monitoring expiration dates.
Floral Designer
Lupita's House of Flowers
Rosemead, California
10.2012 - 06.2015
Designed custom floral arrangements for special events.
Assisted customers with floral selection, design, and arrangements.
Assisted in planning seasonal promotions to attract new customers.
Maintained inventory of fresh flowers and supplies for daily operations.
Managed online ordering systems to ensure all orders were created on time.
Education
High School Diploma -
San Gabriel High School
San Gabriel, CA
05-2012
Medical Assistant Certificate -
UEI College
Gardena, CA
Skills
Hard Skills
Taking vital signs
Venipuncture
Performing ECGs
Preparing patients for procedures
Recording patient medical histories
Soft Skills
Teamwork and team building
Empathy
Positive attitude
Adaptability
Responsible
Accomplishments
Maintained Honor Roll throughout Medical Assisting Program