Catherine Campos

• Primary contact for customer support with technical and contractual clarification as needed.
• Monitor scheduled shipment dates to ensure delivery and expedite as needed, follow up open planned maintenance control inventory and instruct warehouse staff
• Coordination of Field Services for scheduled maintenance/visits for clients.
• Communicate the maintenance progress with the customer and manage projects.
• Work diligently beside accounts payable to analyze financial transactions, document flow to determine accuracy and completeness
• Manage time, meet deadlines and work effectively with other members of sales and logistics to ensure quality customer service
• Actively updates the contract manager of any important items and updates reports

• Liaison between sales team, warehouse, vendors and corporate; process sales contracts for large scale and multi unit projects
• Maintain files, invoice clients, track shipments, request insurance info, coordinate delivery
• Assist with individual and trade clients in selection of furniture and systems, provide design solutions and determine preferences to meet design goals.
• Effectively communicated with design team, vendors and contractors to resolve and discuss ideas.
• Work together with the client to negotiate on contract terms. Actively update the team of any important items.
• Review and approve the costs and prepare invoices for coordinated services.
• Work with logistics to track incoming containers and manage damaged goods claims
• Create POs, keep inventory of marketing items and sales floor samples/items labeled
• Work diligently with accounting to process vendor payments, invoicing, posting journal entries, bank deposits, and submit reports for accounts receivable and expenses

• Independently assist with all aspects of sales distribution, procurement and supply chain management of specialty fertilizers and perishable goods.
• Provide logistic and administrative support including preparing internal reports, organizing electronic ship documents, respond to emails, prepare estimates and invoices.
• Managed contract agreements from vendors, analyze contractual terms and conditions; revise, negotiate and implement terms as per company guidelines
• Office assistance: Billing, filing, data entry, calendar management and prepare reports

• Provide logistic and sales support for a Swiss diesel engine company branching out to the U.S.
• Execute vendor supply orders, process customer inquiries, orders and special projects
• Assist with identifying new potential clients, building relationships aimed to enhance revenue
• Attend trade shows to discuss and develop new relationships
• Ensure smooth transition between customer and new contracts
• Primary contact for customer support and special contact customers

Key Achievements:

• More than doubled revenue from the largest account, Carnival Cruise Line, $2 million in business(according to records) Others accounts included Princess Cruise Line, Norwegian Cruise Line, Royal Caribbean, and Gen part, Goltens, and Wallem
• Built lasting relationships with client list and collaborated well with vendors to efficiently meet deadlines and delivery products.
• Independently managed workflow assisting General Manager as the company branched out to the U.S. for the first time in 2014