Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Canavan

Burlingame,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Putnam Automotive
03.2016 - 10.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained new personnel regarding company operations, policies and services.

Education

No Degree - Medical Assistant

San Mateo Adult School
San Mateo, CA
01.1996

GED -

Capuchino High School
San Bruno, CA
06.1985

Skills

  • Managing Multiple Tasks
  • Call Triaging
  • Customer Retention Strategies
  • Call Center Operations
  • Staff Training
  • Customer Consulting
  • Multi-Line Phone Talent
  • 10-Key
  • Microsoft Word
  • Filing
  • Retail Sales Customer Service
  • Training Development Aptitude
  • Route Dispatch
  • Customer Relations

Timeline

Customer Service Representative

Putnam Automotive
03.2016 - 10.2021

No Degree - Medical Assistant

San Mateo Adult School

GED -

Capuchino High School
Catherine Canavan