Catherine Carlson
Shelton
Summary
Motivated Waitress who is engaging personality and adaptable. I have an upbeat and friendly personality and I am able to anticipate customer needs well to ensure an enjoyable dining experience.
Overview
10
10
years of professional experience
Work History
Waitress /Manager
Pop’s Family Restaurant
09.2014 - 06.2024
- Managed multiple tables efficiently during peak hours.
- Delivered exceptional customer service to enhance dining experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Coordinated with kitchen staff to ensure timely order delivery and accuracy.
- Resolved customer complaints promptly, maintaining a positive dining experience.
Waitress
Dockside Brewery
04.2021 - 10.2021
- Served alcoholic and non-alcoholic beverages in bar environment.
- Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
- Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained accuracy and efficiency when processing sales transactions.
Education
Associates - Hospitality Management
Norwalk Community College
Norwalk, Connecticut, CT05.2019
Skills
- Excellent people skills
- Dedicated work ethic
- Effective communication skills
- Works well under pressure
- Ability to react and adapt quickly
Timeline
Waitress
Dockside Brewery
04.2021 - 10.2021
Waitress /Manager
Pop’s Family Restaurant
09.2014 - 06.2024
Associates - Hospitality Management
Norwalk Community College