Catherine Caro
McKinney
Summary
Experienced operations professional with strong analytical skills and a strategic mindset. Consistently streamlines processes, optimizes resources, and enhances operational efficiency. Focuses on team collaboration and adapts to changing needs to contribute effectively to project success. Expertise in research, data analysis, project management, and problem-solving ensuring reliable and impactful performance in all aspects of work.
Overview
12
12
years of professional experience
Work History
Operations Analyst
Bank of America
01.2022 - Current
- Administered verification and documentation of loan rates for a vast client portfolio exceeding 500 entries per day, achieving an average loan value of $2.5M resulting in 59 weeks error free processing.
- Implemented a streamlined verification process that improved the accuracy of source information by 25%, reducing errors and increasing efficiency.
- Developed and implemented a document management system that reduced the turnaround time for audits by 50%, resulting in timely completion of auditing tasks
- Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
- Contributed to a positive team environment by sharing knowledge and expertise with colleagues, fostering collaborative problem-solving and informationsharing.
Chief of Staff
Endless Entertainment
10.2020 - 12.2021
- Developed and implemented an updated criminal analysis process that decreased the time it took to screen applicants by 50%, resulting in a more efficient hiring process
- Conducted extensive research on industry best practices and regulatory requirements to create comprehensive compliance guidelines, reducing the risk of legal violations by 75%
- Collaborated with cross-functional teams to streamline contract negotiations, resulting in a 50% decrease in negotiation time and an increase of signed contracts by 40%
Assistant Manager
Northeastern State University
05.2019 - 10.2020
- Effectively developed a comprehensive record-keeping system, auditing and updating 400 client records to ensure compliance with state health and safety policies, resulting in a 100% compliance rate for three consecutive quarters
- Initiated cross-departmental meetings to promote teamwork and collaboration, resulting in a 40% increase in interdepartmental communication and problem-solving
- Established daily metrics to monitor individual productivity, resulting in average task completion rate increase of 20%.
Assistant Clinic Manager
United States Navy
08.2013 - 08.2018
- Spearheaded the diversity committee for a command of 400+ personnel, resulting in a 50% increase in awareness and understanding of diversity issues among team members.
- Implemented strategic coaching solutions that elevated passing percentages for clinic skill assessments by 50% over the initial instructional period.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Led a team of 7 personnel to efficiently manage clinic operations, ensuring high standards of patient care.
Education
Bachelor of Science - Psychology
Northeastern State University
Tahlequah, Oklahoma12.2021
Skills
- Research
- Attention to Detail
- Decision Making
- Task Prioritization
- Adaptability
- Risk Management
- Critical Thinking
- Organization
- Microsoft Office (Excel, Word, PowerPoint)
- Written Communications
Timeline
Operations Analyst
Bank of America
01.2022 - Current
Chief of Staff
Endless Entertainment
10.2020 - 12.2021
Assistant Manager
Northeastern State University
05.2019 - 10.2020
Assistant Clinic Manager
United States Navy
08.2013 - 08.2018
Bachelor of Science - Psychology
Northeastern State University
Similar Profiles
Julia PerezJulia Perez
Private Client Manager at Bank of America Private BankPrivate Client Manager at Bank of America Private Bank
Charles AlstonCharles Alston
Market Executive, SVP at Bank Of AmericaMarket Executive, SVP at Bank Of America
SANJAY KUMAR KANTESANJAY KUMAR KANTE
Senior Data Analyst at Bank of AmericaSenior Data Analyst at Bank of America