Catherine Carroll
Nitro Construction Services
Proctorville,OH
36
years of professional experience
Administrative professional with over 35 years of experience in office management, accounts payable/receivable, and scheduling, demonstrating a strong ability to support teams and streamline operations. Skilled in communication and problem-solving, with a proven track record of maintaining compliance and enhancing efficiency in diverse industries. Committed to leveraging extensive expertise to foster a productive and cooperative work environment while driving organizational success.
Work History
Billing Coordinator
10 Months- Prepared and processed customer invoices for fire protection construction, inspection, testing, maintenance and service projects.
- Coordinated with project managers, field supervisors, technicians and customers to verify project completion and resolve billing discrepancies.
- Maintained billing records, contract documents, change orders, purchase orders and supporting documentation for audit and compliance purposes.
- Reconciled billing data, tracked projects costs and ensured accurate job costing and revenue reporting.
- Processed customer billing through online portals and ensured compliance with customer-specific invoicing requirements.
Administrative Coordinator/Accounts Payables/Receivables
3 Years 6 Months- Provide full administrative support to a team of 22 plus field technicians, coordinating scheduling, job documentation, and compliance tracking for fire protection / fire alarm and security services.
- Prepare and submit permits, inspection documentation, and compliance reports in accordance with NFPA standards and local fire code regulations.
- Manage end-to-end invoicing and billing processes using Astea, Alliance, and Citrix AX, ensuring accuracy, timely submissions, and proper job costing.
- Maintain and organize records for service jobs, installations, and inspections, ensuring documentation is up-to-date for audits and regulatory reviews.
- Serve as a liaison between technicians, customers, vendors, and local municipalities, facilitating communication regarding service calls, inspection results, and permit status and collections.
- Monitor job status and coordinate material orders, site access, and required documentation to support efficient field operations and purchasing materials/equipment.
- Support project managers with job packet preparation, system submittals, and close-out documentation.
- Consistently recognized for ensuring smooth workflow and minimizing downtime for field staff through proactive administrative coordination. Streamlined invoicing and billing processes, ensuring timely submissions and enhancing accuracy in job costing, resulting in improved financial clarity.
- Served as a liaison among technicians, customers, and vendors, fostering effective communication that strengthened service delivery and response times.
- Maintained organized records for all service jobs and inspections, ensuring compliance with regulations and facilitating smooth audits and reviews.
- Coordinated communication between technicians, clients, and vendors, enhancing service delivery and reducing response times significantly.
- Managed end-to-end invoicing processes using Astea and Citrix AX, ensuring accuracy and timely submissions for improved operational efficiency.
Office Manager / Accounts Manager / Payroll / Property Manager
4 Years 2 Months- Facilitate and manage efficient office operations, perform various administrative duties for three out of four companies established in one location (Pressure Tech / Black Diamond Pest Control and Gabbard Rentals, LLC).
- Responsible for collecting / tracking man hours, purchase orders and/or any materials or equipment used.
- Calculate and process all invoicing (incoming and outgoing) for Pressure Tech’s top vendor, Calgon Carbon Corporation.
- Answer/Schedule and confirm pest control appointments and service calls to coordinate with the pest technician’s schedules.
- Collect and enter accounts payables/receivables.
- List and advertise all rental property vacancies, manage rent collections.
- Calculate daily costs, profits, and payroll for all three companies listed above.
Office Manager-Field Location
10 Years- Coordinate and maintain efficient office operations; perform responsible administrative duties including job documentation, interpret new policies and procedures and effectively communicate appropriate changes.
- Independently analyze, identify and resolve problems while staying within established policies and procedural guidelines.
- Maintain and perform various administrative tasks and effective working relationships with vendors, subcontractors, customers and staff members at all levels in operational activities through continuous communications both written and verbal.
- Develop profitable quotes acknowledging detailed product needs, equipment, installation requirements.
- Calculate daily costs, profits and payroll, explaining, multi-tasking and attention to detail.
- Interpret, modify and compose Request for Quotes and Scopes of Work.
- Order entry; collecting but not limited to contractors man hours, purchase orders, sales tax documents; review and verify order acknowledgements coordinate delivery and installation with Field Engineers and Subcontractors.
- Proactively facilitate past due invoices to receive payment; investigate billable issues and determine appropriate resolution.
- Organize conference meetings; arrange travel stays; process all incoming and outgoing billing and invoicing with contractors shipments; ensure operation of office equipment; maintain office and safety supplies and equipment needed for Outages, shutdowns and daily T&M and Bid Work.
Bus Monitor (Second Job)
6 Years- Responsible for the safety of all preschooler and students riding bus transportation required.
- Secure and buckle all preschoolers and responsible for getting the children off the bus to the responsible parent or guardian.
Physical Therapy Technician
1 Year- Set up evaluations, appointment scheduling, work with patients on physical therapy exercises, and performed Estems.
Office Assistant
2 Years 3 Months- Responsible for assisting customers with selection of appropriate consumable products, in addition to reordering them.
- Maintained professional appearance and demeanor due to reception responsibilities.
- Performed all tasks related to Accounts Payable and Receivable.
- Generated daily invoices for work performed, acquired quotes, entered purchase requests, communicated purchase orders generated, followed up open orders and obtained delivery dates, scheduled all service calls, answered phones and provided excellent customer service.
Office Manager
1 Year 8 Months- Performed excellent customer service, entered and invoiced all representative orders daily, helped and kept track of the clients inventory and purchasing products.
- Submitted many processing orders to the company to enhance business and customer service.
Waitress/Greeter
1 Year- Responsibilities include organizing table areas for coworkers, seating customers and waiting on customer(s) food and beverage request with accuracy, friendly and positive attitude.
Head Cashier/Floral Department/Floor Supervisor
2 Years 4 Months- Maintaining great and friendly Customer Service, which includes supervising employees’ break and lunch hours, scheduling work shifts and coordinate with Management.
- Running the cash register, as well as designing floral arrangements for customers.
Education
- Criminal Justice
Graduate
Skills
Administrative Support
Accounts Payable
Accounts Receivable
Billing
Customer Service
Payroll
Problem Solving
Record Keeping
Process Improvement
Financial Reporting
Invoicing
Office Management
Scheduling
Communication
Data Entry
Vendor Relations
Time Management
Timeline
Billing Coordinator
Nitro Construction Services
09.2025 - CurrentRead More
Administrative Coordinator/Accounts Payables/Receivables
VFP Fire Systems
03.2022 - 09.2025Read More
Office Manager / Accounts Manager / Payroll / Property Manager
Pressure Tech Industrial Cleaning Services
01.2018 - 03.2022Read More
Office Manager-Field Location
Mi-De-Con Construction
01.2007 - 01.2017Read More
Bus Monitor (Second Job)
Boyd County School Systems
01.2004 - 01.2010Read More
Physical Therapy Technician
Premier Therapy
01.2003 - 01.2004Read More
Office Assistant
Slone Refrigeration
09.1995 - 12.1997Read More
Office Manager
Beauty Spot Supply & Distributor
12.1993 - 08.1995Read More
Waitress/Greeter
Laredo’s
01.1992 - 01.1993Read More
Head Cashier/Floral Department/Floor Supervisor
Kroger’s
08.1990 - 12.1992Read More
Marshall University
from Criminal Justice
Read More
Fairland High School
Graduate
Read More