Summary
Overview
Work History
Education
Skills
Timeline
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Catherine Carter

Brownsville,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Home Health Caregiver

Buena Vida Primary Home Care
Brownsville, TX
12.2024 - 10.2025
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Monitored patients' health status, documenting changes and reporting to nursing staff.
  • Administered medications as prescribed, adhering to safety protocols and guidelines.
  • Developed personalized care plans in collaboration with healthcare professionals and families.

Team Member

Whataburger
Port Isabel, TX
11.2024 - 04.2025

Welcomed customers with a consistently positive demeanor.

Facilitated team members' enhancement of order processing efficiency.

Delivered exceptional customer service to enhance client satisfaction.

Server

Bubba’s 33
Brownsville, TX
09.2023 - 04.2024

Welcomed customers and processed orders efficiently.

Thrived in high-pressure environments while maintaining meticulous attention to detail.

Cultivated strong customer relationships to enhance return visits.

Customer Service Representative

Maximus
Brownsville, TX
07.2020 - 04.2023

Maintained confidentiality of customer information to ensure data security.

Assisted customers in navigating insurance information and identifying optimal insurance plans.

Assisted customers with a proactive and positive approach.

Crew Member

Dairy Queen
Port Isabel, TX
01.2019 - 07.2020
  • Provided excellent customer service in fast-paced environment.
  • Processed transactions accurately and efficiently using point-of-sale system.
  • Maintained cleanliness and organization of dining area and workstations.
  • Prepared food items according to standard recipes and procedures.

Education

High School Diploma -

Port Isabel High School
Port Isabel, TX
06.2020

Skills

  • Active listening
  • Critical thinking
  • Strong work ethic
  • Exceptional customer service
  • Guest engagement

Timeline

Home Health Caregiver

Buena Vida Primary Home Care
12.2024 - 10.2025

Team Member

Whataburger
11.2024 - 04.2025

Server

Bubba’s 33
09.2023 - 04.2024

Customer Service Representative

Maximus
07.2020 - 04.2023

Crew Member

Dairy Queen
01.2019 - 07.2020

High School Diploma -

Port Isabel High School