Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Castellonas

Algonquin,IL

Summary

Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.

Overview

13
13
years of professional experience

Work History

Patient Service Representative

Akron Children's Hospital
10.2024 - Current
  • Verified insurance eligibility and coverage for patients.
  • Used EPIC software to schedule appointments.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.

Patient Service Representative

Northwestern Medicine
07.2024 - 10.2024
  • Managed patient registration process, confirming data accuracy and completeness.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Used EPIC software to schedule appointments.
  • 'In-Basket' experience
  • Reminder calls, scheduling, canceling of appointments.
  • Insurance experience

Import/Export Coordinator

US Group Consolidator, Inc.
02.2013 - 05.2024
  • Developed strong relationships with customs brokers, facilitating faster clearance of goods.
  • Streamlined import/export processes by implementing efficient documentation and tracking systems.
  • Facilitated smooth transport coordination by liaising directly between carriers and other involved parties such as customs officers.
  • Delivered timely reports on shipment statuses by maintaining an up-to-date database on all ongoing operations.
  • Scheduled deliveries and pickups with vendors, carriers, customers.
  • Experience in AP/AR, billing.

Education

Wauconda High School
Wauconda, IL

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Negotiation techniques
  • Export compliance
  • Data analysis
  • Organizational growth
  • Supply chain coordination
  • Tariff coding system
  • Appointment scheduling
  • Patient intake
  • Payment collection
  • Scheduling appointments

Timeline

Patient Service Representative

Akron Children's Hospital
10.2024 - Current

Patient Service Representative

Northwestern Medicine
07.2024 - 10.2024

Import/Export Coordinator

US Group Consolidator, Inc.
02.2013 - 05.2024

Wauconda High School

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