Catherine Casten
Springfield,MO
Summary
Sales Manager with over 10 years of experience in the hospitality industry, demonstrating expertise across all operational facets. Highly motivated, with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional communication skills.
Overview
5
5
years of professional experience
Work History
Event Sales Manager
O+O Hospitality Group
Webster Groves, MO
02.2023 - 03.2025
- Cultivated strong relationships with corporate, social, and private clients to generate new business opportunities.
- Resolved customer complaints during events to enhance client satisfaction.
- Developed customized event proposals, contracts, and pricing packages for diverse clientele.
- Conducted site visits and delivered tailored sales presentations to prospective clients.
- Used CRM to detail banquet event orders, ensuring accuracy of all client specifications.
- Collaborated with culinary team to design seasonal menus aligned with guest preferences.
- Partnered with operations, culinary, and service teams for seamless transition from sales to execution.
- Consistently surpassed sales revenue goals and booking targets across multiple events.
Event Service Manager
O+O Hospitality Group
Webster Groves , MO
08.2022 - 02.2023
- Served as primary liaison between clients and operations teams for event execution.
- Coordinated logistics for room setup, audiovisual needs, catering, and vendors.
- Conducted pre-event planning meetings and post-event evaluations with clients.
- Supervised on-site event execution, resolving issues promptly to ensure satisfaction.
- Managed billing and reconciliation processes for assigned events.
- Scheduled service staff by conducting interviews to select qualified candidates.
Private Dining Room/ Catering Bar Manger
O+O Hospitality Group
Webster Groves , MO
06.2021 - 08.2022
- Managed private dining operations, overseeing reservations, guest relations, and service standards.
- Executed customized food menus and wine pairings aligned with customer specifications.
- Coordinated with culinary team and sommelier to ensure seamless food and beverage service.
- Monitored guest feedback to maintain strong relationships with VIP and repeat clients.
- Developed innovative drink menus to enhance customer experience and engagement.
- Oversaw inventory management, ordering, and stock rotation processes.
Bistro Manager
Oliva on The Hill - Catering St. Louis
St. Louis , MO
08.2020 - 09.2021
- Managed daily operations of a busy bistro environment.
- Supervised staff to ensure high-quality customer service.
- Trained new employees on menu items and service standards.
- Maintained inventory levels and ordered supplies as needed.
- Coordinated catering services for private functions including showers and corporate events
Education
Mass Communication
Lindenwood University
Saint Charles, MOSkills
- Event planning and coordination
- Client relationship management
- Proposal development and budget oversight
- Contract negotiation
- Multitasking and prioritization
- Conflict resolution
- CRM proficiency
- Team collaboration
- Inventory management and supplier relations
- Food and beverage expertise
- Hiring, training, and scheduling
Additonal Experience: Bartender/Mixologist
2015-2020
- Crafted innovative cocktails using fresh ingredients and unique flavor to crate seasonal combinations.
- Collaborated with team members to ensure efficient service during busy shifts.
- Managed bar inventory and restocked supplies as needed.
- Maintained cleanliness and organization of the bar area at all times.
- Assisted in training new bartenders on standard procedures and techniques.
- Collaborated with kitchen staff to ensure timely service for patrons.
Timeline
Event Sales Manager
O+O Hospitality Group
02.2023 - 03.2025
Event Service Manager
O+O Hospitality Group
08.2022 - 02.2023
Private Dining Room/ Catering Bar Manger
O+O Hospitality Group
06.2021 - 08.2022
Bistro Manager
Oliva on The Hill - Catering St. Louis
08.2020 - 09.2021
Mass Communication
Lindenwood University
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