Catherine Chalmers
Houston,TX
Summary
Organized, with strong interpersonal and computer skills. Background in customer service and data entry and accustomed to managing difficult client situations. Optimistic and personable individual. Strong presentation skills and very reliable.
Overview
3
3
years of professional experience
Work History
Security Officer/ Dispatch- Level II
Marksman Security Company
08.2024 - Current
- Greet guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patroll and monitor premises in company vehicle, on bicycle, and by foot.
- Provide excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Provide Dispatch - effectively act as the central point of contact for security operation within facility
- Maintain accurate documentation of all incidents and facility access given to contractors.
- Coordinate officers breaks and lunches.
- Write detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Respond effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Train new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Manage access control systems efficiently, ensuring accurate records of employee equipment , keys, carts.
- Work independently and collaboratively to resolve urgent issues to protect lives and property.
- Answer alarms, investigate disturbances, and contact law enforcement personnel to escalate crises.
- Monitor CCTV cameras and alarm systems for security breaches.
- Examine doors, windows and gates to verify security.
- Communicate with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforce security policies and remove violators and unauthorized individuals from premises to maintain safe environment.
Crossing Guard- Saftey/ Emergency Management
Houston Independent School District -Houston Police
08.2024 - Current
- Responsible for ensuring the safety of pedestrians, primarily children by directing traffic and stopping vehicles at designated crosswalks to allow safe crossing of city streets.
- Monitor traffic flow
- Alert motorists that pedestrians are in the process of using the school crossing area.
- Control traffic utilizing hand signals or traffic paddle, whistle
- Utilize patience and composure.Remain calm and focused in high traffic pedestrian and vehicle flow areas.
- Stand for long periods of time in varied climate weather.
Cosmetologist- TX Licensed
Spiritual Chop Shop
02.2022 - Current
- Maintain a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Book appointments, handle payments, and created client service tickets.
- Demonstrate high level of customer service to increase retention.
- Provide mobile Cosmetology services.
Education
Accounting
University of Phoenix
Houston, TXCertificate- Medical Coding And Billing Specialist - undefined
Concorde Career College
Kansas City, MO2006
High School Diploma - undefined
Hickman Mills High School
Kansas City, MO1998
Cosmetology License TX - Cosmetology
Joe Herndon Vocational School
Raytown, MO1998
Skills
- Data Entry
- Attention to detail
- Customer service-oriented
- Time Management
- Independent worker
- Security
- Reliable and Responsible
Timeline
Security Officer/ Dispatch- Level II
Marksman Security Company
08.2024 - Current
Crossing Guard- Saftey/ Emergency Management
Houston Independent School District -Houston Police
08.2024 - Current
Cosmetologist- TX Licensed
Spiritual Chop Shop
02.2022 - Current
Certificate- Medical Coding And Billing Specialist - undefined
Concorde Career College
High School Diploma - undefined
Hickman Mills High School
Cosmetology License TX - Cosmetology
Joe Herndon Vocational School
Accounting
University of Phoenix
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