Catherine Clark
Racine,WI
Summary
Patient customer service representative offers 4 year track record establishing rapport with clients and exceeding company expectations. Focused on meeting monthly scorecard expectations and resolving customer inquiries and complaints. Versatile and diplomatic individual recognized for reacting positively to ongoing, changing environment.
Overview
6
6
years of professional experience
Work History
Bartender
Pepi’s pub and grill
Racine, WI
09.2022 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Barista
Divino cafe
Racine, WI
07.2021 - 09.2022
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Greeted guests with pleasant smile and superior customer service.
Sales Associate
Milaeger's
Sturtevant, WI
03.2020 - 03.2021
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered customer questions and responded quickly to problems and complaints in person and on phone.
Manager
Dunkin' Brands
Sturtevant, WI
03.2018 - 02.2019
- Completed opening and closing duties to facilitate business operations.
- Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
- Resolved customer complaints and reported issues to senior management.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Education
High School Diploma -
Christian Academy
Sturtevant, WI03.2019
Skills
- Customer Support
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Creative Problem Solving
Timeline
Bartender
Pepi’s pub and grill
09.2022 - Current
Barista
Divino cafe
07.2021 - 09.2022
Sales Associate
Milaeger's
03.2020 - 03.2021
Manager
Dunkin' Brands
03.2018 - 02.2019
High School Diploma -
Christian Academy
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