Summary
Overview
Work History
Education
Skills
Timeline

Catherine Cole

Senior Emergency Tele-Communicator
Bradenton,FL

Summary

Dedicated 911 Dispatcher offering four years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in how to handle difficult callers, child callers and hysterical callers.

Consistently successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.

Overview

4
4
years of post-secondary education
8
8
years of professional experience

Work History

Senior Emergency Dispatcher

Manatee County Government
Bradenton, FL
10.2016 - 12.2020
  • Received public emergency and non-emergency calls and handled response prioritization in order to effectively dispatch EMS and fire units in a timely manner.
  • Often handled heavy call loads in a 12 hour shift with ease and confidence and the ability to effectively code out the call appropriately to ensure the correct response.
  • Responsible for monitoring the number of available EMS units throughout the county, relocating units when necessary to ensure proper zone coverage. Calling for mutual aid when necessary during heavy call times.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Read system maps and caller information, and documented all details in system.
  • Increased timely treatment protocols by leveraging current response and quality assurance requirements.

Administrative Assistant

Doctor's Choice Home Care Inc.
Sarasota, FL
08.2010 - 12.2011
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.

Substance Abuse Counselor

Buffalo Beacon Corporation, DBA Beacon Center
Buffalo, NY
02.2008 - 08.2010
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
  • Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
  • Collected urine samples to test for substance use.
  • Developed individual treatment goals based on history and diagnosis.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.

Education

No Degree - Clinical Psychology

Niagara University, Niagara Falls, NY
08.2004 - 01.2005

High School Diploma -

Buffalo Academy Of The Sacred Heart, Buffalo, NY
09.2000 - 06.2004

Skills

    Map reading skills

undefined

Timeline

Senior Emergency Dispatcher - Manatee County Government
10.2016 - 12.2020
Administrative Assistant - Doctor's Choice Home Care Inc.
08.2010 - 12.2011
Substance Abuse Counselor - Buffalo Beacon Corporation, DBA Beacon Center
02.2008 - 08.2010
Niagara University - No Degree, Clinical Psychology
08.2004 - 01.2005
Buffalo Academy Of The Sacred Heart - High School Diploma,
09.2000 - 06.2004

Similar Profiles

CREATE PROFILE
Catherine ColeSenior Emergency Tele-Communicator