Brenda Roby
Lincoln
Summary
Seasoned Emergency Services Dispatcher with a proven track record in effective communication and problem-solving. Skilled in coordinating multi-agency responses and providing life-saving instructions, ensuring public safety and efficient operations.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Senior Emergency Services Dispatcher
Lincoln Police Department
Lincoln, NE
10.2001 - Current
- Managed emergency calls, prioritizing responses based on urgency and protocol.
- Coordinated dispatch operations, ensuring timely communication between units and command staff.
- Utilized Computer-Aided Dispatch (CAD) systems for efficient resource allocation and tracking.
- Monitored radio communications, providing real-time updates to emergency responders in the field.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Coordinated multi-agency responses for large-scale disasters or incidents, facilitating effective communication among various departments.
- Provided life-saving instructions to callers with medical emergencies while awaiting paramedic arrival.
- Contributed to public safety initiatives by assisting in the development and implementation of community outreach programs.
- Assisted in updating departmental procedures manual, ensuring adherence to industry best practices and regulatory requirements.
- Maintained up-to-date knowledge of local geography, ensuring accurate directions for emergency personnel.
- Educated community members on importance of 911 usage as part of public awareness campaigns.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Provided on-the-job training and coaching to develop new dispatchers.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
1st Assistant Restaurant Management
McDonald's
Lincoln, NE
1987 - 10.2001
- Assisted in training new staff on operational procedures and customer service standards.
- Supported management in inventory control, ensuring stock levels met demand.
- Handled customer inquiries and resolved complaints to enhance satisfaction.
- Collaborated with team members to maintain cleanliness and food safety compliance.
- Executed daily cash handling tasks, ensuring accuracy and accountability.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Developed training materials to streamline onboarding process for new employees.
Education
High School Diploma -
Auburn High School
Auburn, NESkills
- Patience and tolerance
- Information gathering
- Memory retention
- Typing speed
- Geographical expertise
- Teamwork and collaboration
- Problem-solving
- Works Well Under Pressure
- Basic life support
- Critical thinking
- Active listening
- Verbal and written communication
- Decision-making
- Computer-aided dispatching
- Information documentation
- Emergency assessment
- EMS dispatch
- Verbatim transcription
- Emergency medical instruction
- Multitasking and prioritization
- Attention to detail
- Multitasking Abilities
- Effective communication
- Situational awareness
- NCIC database
- Public safety telecommunicator (PST)
- Flexible schedule
- Radio frequencies monitoring
- Confidentiality understanding
- First aid knowledge
- Medical terminology
- Coaching and mentoring
- Police and fire procedures
- Stress tolerance
- Map reading skills
- Data entry proficiency
Certification
- EMD - Emergency Medical Dispatch
- CTO - Communications Training Officer
- PST - Public Safety Telecommunicator
- NCIC Certified
- Health Care Provider CPR
Timeline
Senior Emergency Services Dispatcher
Lincoln Police Department
10.2001 - Current
1st Assistant Restaurant Management
McDonald's
1987 - 10.2001
High School Diploma -
Auburn High School