Codey Hirai
Makawao
Summary
Dynamic Emergency Services Dispatcher II with a proven track record at the County of Maui, excelling in crisis management and effective communication. Skilled in computer-aided dispatching, I enhanced response efficiency and improved inter-agency collaboration, ensuring timely resource allocation during emergencies. Committed to delivering exceptional service under pressure while maintaining confidentiality.
Overview
4
4
years of professional experience
Work History
Emergency Services Dispatcher II
County of Maui
Wailuku, HI
11.2024 - Current
- Monitored emergency calls, prioritizing incidents based on urgency and nature.
- Coordinated response efforts with law enforcement, fire departments, and medical services.
- Utilized computer-aided dispatch systems to track unit locations and status updates.
- Provided clear instructions to callers during emergencies, ensuring effective communication.
- Assessed caller needs quickly to facilitate timely resource allocation and response.
- Developed process improvements that streamlined communication flow among responders and agencies.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Bank Teller
American Savings Bank
Makawao, HI
05.2024 - 11.2024
- Processed customer transactions efficiently and accurately, ensuring compliance with banking policies.
- Assisted customers with account inquiries, providing exceptional service and support.
- Managed cash drawer, balancing daily transactions to maintain accuracy in funds.
- Educated clients on bank products and services, enhancing customer knowledge and engagement.
- Resolved customer issues promptly, fostering positive relationships and client loyalty.
- Maintained organized records of transactions, supporting auditing and regulatory requirements.
- Participated in training sessions to enhance skills in banking systems and process improvements.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Medical Office Assistant
Maui Medical Group
Makawao, HI
09.2022 - 05.2024
- Assisted patients with appointment scheduling and insurance verification processes.
- Managed electronic medical records to ensure accuracy and compliance with regulations.
- Coordinated communication between medical staff and patients for optimal care delivery.
- Implemented office procedures to enhance workflow efficiency and patient satisfaction.
- Supported the preparation of medical documentation for patient consultations and treatments.
- Monitored inventory levels of medical supplies, ensuring timely replenishment for operations.
- Enhanced patient check-in processes, reducing wait times through effective management strategies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Software to schedule appointments for doctor visits and procedures.
Retail Sales Associate
Ace Hardware
Makawao, HI
02.2022 - 09.2022
- Assisted customers in locating products and providing knowledgeable recommendations.
- Operated point-of-sale systems efficiently to process transactions quickly.
- Maintained store cleanliness and organized merchandise displays effectively.
- Collaborated with team members to ensure inventory accuracy and availability.
- Educated customers on product features, benefits, and usage for enhanced satisfaction.
- Handled customer inquiries and resolved issues promptly to improve service quality.
- Participated in sales promotions to drive customer engagement and increase sales volume.
- Monitored stock levels and communicated needs to management for timely restocking.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
Bachelor of Science - English
University of Hawaii At Manoa
Honolulu, HI08.2026
High School Diploma -
Waiakea High School
Hilo, HI05.2014
Skills
- Patience and tolerance
- Information gathering
- Memory retention
- Typing speed
- Works Well Under Pressure
- Computer skills
- Critical thinking
- Active listening
- Verbal and written communication
- Computer-aided dispatching
- Information documentation
- Data entry
- Data entry proficiency
- Stress tolerance
- Crisis management
- Call management
- Emergency medical instruction
- Multitasking and prioritization
- Computer-based dispatch systems
- Multitasking
- Excellent communication
- Confidentiality understanding
- Criminal justice knowledge
- Emergency protocols
- Telephone etiquette
Timeline
Emergency Services Dispatcher II
County of Maui
11.2024 - Current
Bank Teller
American Savings Bank
05.2024 - 11.2024
Medical Office Assistant
Maui Medical Group
09.2022 - 05.2024
Retail Sales Associate
Ace Hardware
02.2022 - 09.2022
Bachelor of Science - English
University of Hawaii At Manoa
High School Diploma -
Waiakea High School