Lydia Stewart
Hamersville
Summary
Dedicated, experienced hard working individual seeking a full-time position. A reliable employee with a solid work history, and passion for helping others. Excellent work ethic, interpersonal skills. Experience managing a variety of policies. Effectively multi-tasking to get the job done in the most time efficient manner. Outstanding customer service, computer knowledge, and basic accounting. Outstanding time management and analytical, computational and mathematical abilities as well as exceptional attention to detail and accuracy with a high level of integrity and trust-worthiness.
Overview
14
14
years of professional experience
Work History
Emergency Dispatcher
Clermont County Communication Center
Batavia, OH
09.2023 - Current
- Managed emergency calls, prioritizing response based on urgency and nature of incidents.
- Coordinated with first responders to ensure timely dispatch and resource allocation.
- Utilized CAD systems to track and log incoming requests for service efficiently, while prioritizing police and ems safety.
- Multitasking call taking and dispatching for fire and emts at the same time.
Accounts Receivable
Ensemble Health Partners
Blue Ash, OH
08.2021 - 09.2023
- Prepares, posts, verifies, and records customer payments.
- Handles all transactions related to hospital billing.
- Specialized in Blue Cross Blue Shield and Medicaid Claims.
- Working in Epic and Insurance websites such as My Insurance Manager and Availity
- Uploading, faxing, and/or emailing Patient medical records to Anthem BCBS for review of payment or adjustments.
Account Clerk
Clermont County Treasurer
Batavia, OH
09.2017 - 03.2021
- Processed, coded and filed invoices and updated records
- Reviewed, investigated, and corrected errors in financial entries
- Assisted with posting or cash receipts and expenses to journals or ledgers
- Communicated with customers to ensure timely payments
- Maintained timely reconciliation of all credit and banking accounts
Teller
Kemba Credit Union
Amelia, OH
06.2014 - 04.2018
- Resolved customer concerns and helped build customer loyalty
- Assisted customers on a daily basis with their accounts while providing exceptional customer service
- Promoted the benefits of company’s products
- Accurately processed customer transactions, maintained cash limits, and ensured client service and support was maintained
- Ensured cash drawer was balances and all supporting documentation was in line with cash receipts and client transactions.
Cashier
IGA
Bethel, OH
04.2012 - 03.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service to enhance shopping experiences.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted in training new cashiers on operational procedures and policies.
- While employed here I was also promoted to Store Manager, where I came in and opened the store each morning. Checked in vendors and also took care of getting and sending mail as well as paperwork and bank errands.
Education
A.A. - Business Administration
Virginia College
Birmingham, AL01-2013
Skills
- Conveys professionalism when handling difficult situations
- Ability to multi-task and manager numerous competing priorities
- Computer proficiency
- High work ethic
- Public safety
- Telecommunications
- Typing speed
- Emergency procedures
- Quick response time
- Emergency fire dispatcher certification
- Works Well Under Pressure
- Computer skills
- Active listening
- Verbal and written communication
- Decision-making
- Computer-aided dispatching
- Police and fire procedures
- Stress tolerance
- Map reading skills
- Map reading
- Call management
- EMS dispatch
- Emergency medical instruction
- Computer-based dispatch systems
- Multitasking and prioritization
- Police department procedures
- Teamwork
- Time management
- Prioritizing situations
- Attention to detail
- Call prioritization
- Listening skills
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- CPR and first aid
- Information gathering
Timeline
Emergency Dispatcher
Clermont County Communication Center
09.2023 - Current
Accounts Receivable
Ensemble Health Partners
08.2021 - 09.2023
Account Clerk
Clermont County Treasurer
09.2017 - 03.2021
Teller
Kemba Credit Union
06.2014 - 04.2018
Cashier
IGA
04.2012 - 03.2014
A.A. - Business Administration
Virginia College