Emily Strzalka
Rocky Hill,CT
Summary
Proven Emergency Dispatcher for the City Of New Britain, adept in critical thinking and situational awareness. Excelled in optimizing response times and providing life-saving medical instructions, demonstrating a high stress tolerance and dependability. Skilled in NCIC Database management and bilingual support, significantly enhancing operational efficiency and emergency response effectiveness.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Emergency Dispatcher
City Of New Britain
12.1999 - Current
- Dispatch and coordinate the movements of vehicles and personnel to optimize efficiency and response times.
- Answer incoming 911 and routine calls city wide.
- Monitor multiple radio frequencies and relay information as necessary.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Provided life-saving assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.
- Monitor multiple camera systems.
- Enter data in Connecticut and national file systems for law enforcement.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Provided assistance with calls for service requiring Polish translation.
Education
High School Diploma -
E.C. Goodwin RVTS
New Britain, CT06.1995
Skills
- Situational Awareness
- Memory retention
- NCIC Database
- Employee Supervision
- Critical Thinking
- Works Well Under Pressure
- Stress Tolerance
- Emergency Medical Instruction
- Computer-aided dispatching
- Prioritizing Situations
- Dependable and Responsible
- Information Gathering and Relay
Certification
- PST - Public Safety Telecommunicator - 2024
- EMD - Emergency Medical Dispatch - November 11, 2002
- Communications center supervisor, APCO - February 14, 2001
- COLLECT - February 2, 2023
- Sexual harassment prevention training, Shipman & Goodwin LLP - May 16, 2001
- Powerphone - May 9, 2017
- Rapid SOS - March 2, 2024
Timeline
Emergency Dispatcher
City Of New Britain
12.1999 - Current
High School Diploma -
E.C. Goodwin RVTS
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