Catherine Coles
Summary
Organized server with both fine dining and casual restaurant hospitality. Enthusiastic and reliable professional in creating memorable experiences for guests. Maintains focus under pressure and high volume enviornments.
Overview
6
6
years of professional experience
Work History
Server
The Ribbon
01.2019 - 03.2020
- Served food and beverages promptly with focused attention to guests needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Bocce
05.2018 - 10.2018
- Summer seasonal outdoor dining and event space.
- Serving guests lunch, dinner and brunch (weekends).
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
Server & Host
BR Guest Hospitality
05.2014 - 06.2017
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
- Shared knowledge of menu items and flavors, enabling guests to make personal decisions based on taste and interest.
- Seated guests in timely manner by managing reservations and waitlists skillfully.
- Trained new employees
Education
Associate of Arts - Business Communications
Borough of Manhattan Community College of The City University of New York
New York, NY2004
Skills
- Guest Engagement
- High-Volume Dining
- Dietary restriction and allergies
- Training and development
- Supply Restocking
Timeline
Server
The Ribbon
01.2019 - 03.2020
Server
Bocce
05.2018 - 10.2018
Server & Host
BR Guest Hospitality
05.2014 - 06.2017
Associate of Arts - Business Communications
Borough of Manhattan Community College of The City University of New York
Similar Profiles
FIRAS TAHAFIRAS TAHA
Restaurant Busser at The RibbonRestaurant Busser at The Ribbon
Khalil CherqaouiKhalil Cherqaoui
Lead Bartender at The RibbonLead Bartender at The Ribbon
Yann Le MorzellecYann Le Morzellec
Head Bartender at The RibbonHead Bartender at The Ribbon
Yokasta BlancoYokasta Blanco
Human Resources Director at The RibbonHuman Resources Director at The Ribbon
Daniel S. PoolerDaniel S. Pooler
Server at Various RestaurantsServer at Various Restaurants