Summary

Overview

Work History

Education

Skills

Certification

Work Availability

Timeline

Catherine Colon

LEAD SECURITY DISPATCHER

Chicago,IL

Summary

An accomplished and energetic Lead Security Dispatcher with a solid history of 10 years in the Security Industry. Highly organized employee, with extensive administrative experience in various dispatching roles that require effective communication skills: Listening, multitasking, prioritization and problem solving skills. Focused and dependable Dispatcher with a superb record of emergency management customer service for a variety of institutions. Adept at multitasking and prioritizing in a high-pressure work environment. Excellent communicator in crisis situations for a wide variety of diverse public.

Overview

years of professional experience

years of post-secondary education

Certifications

Language

Work History

Officer

Ann & Lurie H. Children's Hospital of Chicago

Chicago, Illinois

11.2018 - 11.2021

Assisting clinical staff with psychiatric patient restraint; monitor and physically mitigating combative or potentially combative patients as directed, escort patients during clinical transport, and perform direct patient observation of patients under medical or psychiatric restrictions.
Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Responded to emergency and non-emergency calls relayed from dispatcher or supervisor Responded to over quickly to emergency situations to assess and deflect issues.
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
International Association for Hospital Security and Safety (IAHSS) Basic training and Supervisor certification.

Lead Security Dispatcher

Premier Security Corporation

Schaumburg, IL

05.2013 - 09.2016

Successfully moved up to Lead Command Center Security Dispatcher.
Supervise employees to help ensure efficiency and productivity. Training new personnel with dispatching procedures.
Assist Manager when scheduled out office with administrative tasks and after-hour decision making on procedural situations and communication with staffing support.
Administrative duties handling multiple calls, registering employees, handling complaints, issuing paperwork.
Excellent customer service skills coupled with ability to work in fast-paced, high-volume environment.
Ability to identify critical issues quickly and accurately
Monitoring multi functional computer aided camera and alarm systems, fire, elevator panels, DSX station.
Calling Color Codes via radio transmission during emergencies. Responsible for operating and controlling radio system and radio traffic.
Alert to observe, correct and report fire and safety hazards. Contacting Emergency Services, EMT, Fire Dept., etc..
Write detailed narrative reports, and maintain daily activity reports, and dispatching log.

Lead Security Officer

Allied Barton Security Services

Schaumburg, IL

01.2007 - 06.2013

Promoted to Lead Security Officer.
Provide exemplary customer service and timely resolutions to client issues.
Provided support to high level executive while Supervising
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
Awarded position of client property management office, working visitor reception desk as first contact point for persons entering facility.

Lasalle Chicago Currency Exchange

Teller / Notary Republic

Chicago, IL

07.2003 - 12.2006

Balance currency, coin and checks in cash drawer at end of Shift.
Cash Checks and pay out money after verifying sufficient funds
Notarized documents.
Proved successful working within tight deadlines and fast-paced atmosphere
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
Processed customer transactions promptly, minimizing wait times
Counted, verified and handled bank deposits and armored car transactions

Boston Market

Hourly Shift Supervisor

Norridge, IL

01.2002 - 03.2003

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Order and dispense supplies.
Perform food preparation and serving duties, such as carving meat, preparing flambe dishes.
Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
Resolve customer complaints regarding food service.
Supervise and participate in kitchen and dining area cleaning activities.
Perform various financial activities such as cash handling, deposit preparation, inventory and payroll.
Train workers in food preparation, and in service, sanitation, and safety procedures.

Education

High School Diploma -

Illinois Community College Board.

Chicago, IL

08.2006 - 01.2007

Associate of Arts - Criminal Justice

Triton College Criminal Justice Degree

River Grove, IL

01.2016 - 08.2017

Cosmetology - Cosmetologist

Tricoci University of Beauty Culture

Glendale Heights, IL

03.2021 - Current

Skills

Ability to run multi-line emergency dispatch system

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Certification

1. Malcolm X College Certificate 40 hours of Armed/Unarmed Security Program.