Catherine Colon
LEAD SECURITY DISPATCHER
Chicago,IL
Summary
An accomplished and energetic Lead Security Dispatcher with a solid history of 10 years in the Security Industry. Highly organized employee, with extensive administrative experience in various dispatching roles that require effective communication skills: Listening, multitasking, prioritization and problem solving skills. Focused and dependable Dispatcher with a superb record of emergency management customer service for a variety of institutions. Adept at multitasking and prioritizing in a high-pressure work environment. Excellent communicator in crisis situations for a wide variety of diverse public.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
10
10
Certifications
1
1
Language
Work History
Officer
Ann & Lurie H. Children's Hospital of Chicago
Chicago, Illinois
11.2018 - 11.2021
- Assisting clinical staff with psychiatric patient restraint; monitor and physically mitigating combative or potentially combative patients as directed, escort patients during clinical transport, and perform direct patient observation of patients under medical or psychiatric restrictions.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Responded to emergency and non-emergency calls relayed from dispatcher or supervisor Responded to over quickly to emergency situations to assess and deflect issues.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- International Association for Hospital Security and Safety (IAHSS) Basic training and Supervisor certification.
Lead Security Dispatcher
Premier Security Corporation
Schaumburg, IL
05.2013 - 09.2016
- Successfully moved up to Lead Command Center Security Dispatcher.
- Supervise employees to help ensure efficiency and productivity. Training new personnel with dispatching procedures.
- Assist Manager when scheduled out office with administrative tasks and after-hour decision making on procedural situations and communication with staffing support.
- Administrative duties handling multiple calls, registering employees, handling complaints, issuing paperwork.
- Excellent customer service skills coupled with ability to work in fast-paced, high-volume environment.
- Ability to identify critical issues quickly and accurately
- Monitoring multi functional computer aided camera and alarm systems, fire, elevator panels, DSX station.
- Calling Color Codes via radio transmission during emergencies. Responsible for operating and controlling radio system and radio traffic.
- Alert to observe, correct and report fire and safety hazards. Contacting Emergency Services, EMT, Fire Dept., etc..
- Write detailed narrative reports, and maintain daily activity reports, and dispatching log.
Lead Security Officer
Allied Barton Security Services
Schaumburg, IL
01.2007 - 06.2013
- Promoted to Lead Security Officer.
- Provide exemplary customer service and timely resolutions to client issues.
- Provided support to high level executive while Supervising
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Awarded position of client property management office, working visitor reception desk as first contact point for persons entering facility.
Lasalle Chicago Currency Exchange
Teller / Notary Republic
Chicago, IL
07.2003 - 12.2006
- Balance currency, coin and checks in cash drawer at end of Shift.
- Cash Checks and pay out money after verifying sufficient funds
- Notarized documents.
- Proved successful working within tight deadlines and fast-paced atmosphere
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Processed customer transactions promptly, minimizing wait times
- Counted, verified and handled bank deposits and armored car transactions
Boston Market
Hourly Shift Supervisor
Norridge, IL
01.2002 - 03.2003
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Order and dispense supplies.
- Perform food preparation and serving duties, such as carving meat, preparing flambe dishes.
- Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
- Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
- Resolve customer complaints regarding food service.
- Supervise and participate in kitchen and dining area cleaning activities.
- Perform various financial activities such as cash handling, deposit preparation, inventory and payroll.
- Train workers in food preparation, and in service, sanitation, and safety procedures.
Education
High School Diploma -
Illinois Community College Board.
Chicago, IL 08.2006 - 01.2007
Associate of Arts - Criminal Justice
Triton College Criminal Justice Degree
River Grove, IL 01.2016 - 08.2017
Cosmetology - Cosmetologist
Tricoci University of Beauty Culture
Glendale Heights, IL 03.2021 - Current
Skills
Ability to run multi-line emergency dispatch system
Ability to convey details
Excellent attention to detail organizational skills
Dispatcher collaboration
Report writing
Safety and security
Domestic violence prevention
Emergency Management
Stationary surveillance
Certification
1. Malcolm X College Certificate 40 hours of Armed/Unarmed Security Program.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cosmetology - Cosmetologist
Tricoci University of Beauty Culture
03.2021 - Current
Officer
Ann & Lurie H. Children's Hospital of Chicago
11.2018 - 11.2021
Associate of Arts - Criminal Justice
Triton College Criminal Justice Degree
01.2016 - 08.2017
Lead Security Dispatcher
Premier Security Corporation
05.2013 - 09.2016
Lead Security Officer
Allied Barton Security Services
01.2007 - 06.2013
High School Diploma -
Illinois Community College Board.
08.2006 - 01.2007
Lasalle Chicago Currency Exchange
Teller / Notary Republic
07.2003 - 12.2006
Boston Market
Hourly Shift Supervisor
01.2002 - 03.2003