Catherine Martin
Brunswick,GA
Summary
Administrative professional in transition with 15 years of experience overseeing complex operations and delivering outstanding service. Skilled at managing calendars, coordinating logistics, and streamlining processes to improve efficiency. Recognized for reliability, adaptability, and strong communication skills. Seeking to leverage strong organizational and problem-solving abilities in a new role in life, giving back to the community and making this world a better place.
Overview
5
5
years of professional experience
2011
2011
years of post-secondary education
Work History
Restaurant Team Member
Hootenannyes BBQ
Brunswick, GA
10.2024 - Current
- Prepared and served various barbecue dishes to customers efficiently.
- Maintained cleanliness and organization of kitchen and dining areas.
- Assisted in managing inventory and restocking supplies as needed
- Collaborated with kitchen staff to synchronize food and beverage service.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Assisted in meal preparation and presentation for catering events.
- Set up and dismantled food service stations for events and meetings.
- Supported lead caterers in coordinating event logistics and timelines.
- Delivered exceptional customer service during events to enhance guest experience.
Front of House Manager
Frosty’s Griddle and Shake
Saint Simons Island, GA
07.2020 - 07.2024
- Managed front-of-house operations for a busy restaurant environment.
- Supervised staff to ensure excellent customer service and satisfaction.
- Coordinated dining room reservations and seating arrangements effectively.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Handled customer inquiries and resolved issues promptly and professionally.
- Trained new employees on service standards and restaurant policies.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Interviewed, hired and trained new employees.
- Controlled and maintained labor costs through careful scheduling.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Oversaw inventory management, maintaining stock levels and supplier relationships.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
Kodiak HighSchool
Kodiak , AKSkills
- Inventory management
- Food safety compliance
- Customer relationship management
- Attention to detail
- Verbal and written communication
- Production leadership
- Recordkeeping
- Strong work ethic
- Sales expertise
- Shift management
- Performance coaching
- Accounts payable
- Financial reporting
- Bank reconciliation
- Cash flow analysis
- Payroll administration
- Problem solving
- Superior attention to detail
- Analytical reasoning
- Expense tracking
- Bookkeeping
- Business development
- Quickbooks
- Time tracking
- Inventory tracking
- Audit preparation
- Relationship building
References
References available upon request.
Timeline
Restaurant Team Member
Hootenannyes BBQ
10.2024 - Current
Front of House Manager
Frosty’s Griddle and Shake
07.2020 - 07.2024
Kodiak HighSchool