Catherine Copenhaver
Mobile,Alabama
Summary
Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling store items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
1
1
year of professional experience
Work History
Barista
Boho Tea Bar
Alabaster , AL
08.2021 - 08.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Prioritized drink requests while managing interruptions.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Trained new employees in groups and in one-on-one scenarios.
- Complied with standards for merchandising, stocking and storing product.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
Cashier
America's Thrift Store
Alabaster , AL
03.2021 - 06.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Bachelor of Science - Marine Science
University of South Alabama
Mobile, AL05.2026
High School Diploma -
Thompson High School
Alabaster, AL05.2022
Skills
- Display Maintenance
- Product Advertising
- Coordinating Orders
- Customer Retention
- Equipment and Store Cleaning
- Hospitality and Professionalism
- Workstation Maintenance
- Equipment Checks and Assessments
- Stocking Supplies and Retail Products
- Origination Knowledge
- Ability to Adapt
Timeline
Barista
Boho Tea Bar
08.2021 - 08.2022
Cashier
America's Thrift Store
03.2021 - 06.2021
Bachelor of Science - Marine Science
University of South Alabama
High School Diploma -
Thompson High School
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