Khalil Rezin-Mendez
Pickerington,OH
Summary
Driven automotive professional successful at managing parts and replacing components. Good teamwork, communication and problem-solving abilities. Well-versed in engine maintenance, transmission service and body repair.
(Related to Current Job) Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
1
1
year of professional experience
Work History
Barista
STARBUCKS COFFEE COMPANY
Columbus, Ohio
05.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Provided levels of customer service raising Starbucks on Brice's customer connection score by 10% compared to weeks that I didn't work as much, if at all.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Made and served Starbucks café beverages per day with speed, quality and consistency.
- Prioritized drink requests while managing interruptions.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Set and achieved goals for professional development and advancement.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Upsold specialty items with beverages, increasing store sales.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Cultivated to recall customers' names and address each by name.
- Educated coworkers and customers about new products.
- Complied with standards for merchandising, stocking and storing product.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Education
Bachelor of Science - Mechanical Engineering
Kettering University
Flint, MI12.2026
High School Diploma -
Pickerington High School North
7800 Refugee Rd, Pickerington, Ohio, 4314705.2022
Skills
- Stocking Supplies and Retail Products
- Coordinating Orders
- Customer Retention
- Hospitality and Professionalism
- Workstation Maintenance
- Equipment and Store Cleaning
- Display Maintenance
- Customer Relations
- Filter Replacement
- Changing Oil
- Hardworking and Dedicated
- Relaying Complex Information in a Simple and Understandable Manner
- Work Area Cleanliness
- Parts Replacement
- Specification Reading
- Issue Resolution
- Time Management
- Spark Plug Replacement
- Verbal and Written Communication
- Safety Procedures
- Quality Assurance
- Scheduled Services
- Checking and Refilling Fluids
- Customer Service
- Troubleshooting and Diagnosing
- Coordination with Service Team
- Preventive Maintenance
- Work Planning and Prioritization
- Microsoft Office
- Principles of Mechanical Engineering
- Team Collaboration
- Critical Thinking
- Quality Control Analysis
- Active Listening
- Battery Changing
Automotive Engineering Drafting and Design
In my free time I enjoy drafting aesthetic designs for what could be the future's next automobile. I not only focus on designing it from a visual and aesthetic standpoint, but also out of physics and practicality. Things like the aerodynamics, the usability of a component, and more. It is a hobby that I enjoy doing whenever I have time, whether that be in a sketch pad in my room at 2:00 am, or on the side/back of a paper after completing a test early. Car drafting is my passion and is what I seek to make my career into, and why my college major is the one that I selected.
Timeline
Barista
STARBUCKS COFFEE COMPANY
05.2021 - Current
Bachelor of Science - Mechanical Engineering
Kettering University
High School Diploma -
Pickerington High School North
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