Catherine Cotroneo- Rogers
Yaphank,NY
Summary
Dedicated professional with experience in call center and reception environments. Has a proven ability to resolve issues and ensure client satisfaction through effective communication and problem-solving skills. Strong team player with a commitment to providing exceptional service and contributing to a positive work environment. Adaptable, with a focus on continuous improvement and achieving performance goals.
Overview
5
5
years of professional experience
Work History
Bliss Salon
April Bliss
Rocky Point, NY
01.2024 - 01.2024
- Client Consultation: Shampooing and conditioning clients hair using proper treatments, discussing their hair type and desired hair results.
- Scalp massage and towel drying.
- Supporting and assisting hairstylists by preparing clients for their hair services and any additional needs.
- Reception work, greeting clients as they arrive, making them feel welcome. Scheduling appointments, managing phone calls, processing payments, and maintaining clients' records, including contact information and service history.
Ring Savvy- Answering Legal
Answering legal
Smithtown, NY
04.2019 - 04.2020
- Assisting incoming attorneys, judges, and clients/potential clients, providing customer support, and resolving issues via phone.
- Information Management: Providing accurate data entry based on clients' information and company policies.
- Issue Resolution: Troubleshooting and resolving clients' complaints promptly.
- Performance Metrics: Meeting targets for call handling time, resolution rates, and client satisfaction.
- Scheduling clients' and potential clients' appointments with attorneys.
Education
High School Diploma -
Centereach High School
Centereach, NY06-2017
Beautician License
06-2017
Skills
- Organizational Skills
- Professionalism
- Decision-Making
- Communication Skills
- Multitasking
- Task Prioritization
Timeline
Bliss Salon
April Bliss
01.2024 - 01.2024
Ring Savvy- Answering Legal
Answering legal
04.2019 - 04.2020
High School Diploma -
Centereach High School
Beautician License