Catherine Coughlin
Daphne,AL
Summary
Motivated professional with the adaptability to function at a high level in a variety of settings. Able to learn concepts quickly, establish priorities and meet challenges head-on. Proactive and disciplined individual focused on continuous operational improvement as well as a forward-thinking team leader skilled at operating departments efficiently. Committed to building relationships and an expert in planning, organizing, and executing projects consistent with agency goals and mission.
Overview
22
22
years of professional experience
Work History
Mortgage Loan Specialist
Assurance Financial Group, LLC
03.2015 - Current
- Explain different types of loans as they pertain to individual client situations as well as very technical financial information in easy to understand language.
- Obtain and evaluate credit histories for the purposes of loan application and pre-approval.
- Collection of data from clients such as their assets, salaries, debts, and employment status and history.
- Proactively identify solutions for customers experiencing credit issues.
- Facilitate acquisition of pertinent documents required for underwriting decision such as appraisal, title, and IRS transcripts.
- Review and ensure accuracy and veracity of all documents received.
- Work with underwriters to fix application problems and resolve issues.
- Meet all loan application deadlines and ensure a smooth and fast turnover from application to loan closing all while maintaining the strictest confidentiality standards.
- Create strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Stay organized and current while maintaining a pipeline of between 50 to 85 loans in varying stages of completion simultaneously.
- Additional HR and management duties including payroll administration of the Processing, Audit, Disclosures, and Closing departments. Scheduling which includes ensuring/assigning coverage of all loan files when any processors are absent, as well as review and approval of all leave requests.
- Serve as a designated resource for existing staff to assist in comprehension of complex concepts and all related questions as well as train new employees.
General Manager
Woodhouse Day Spa
09.2013 - 03.2015
- Managed a staff of 35 industry professionals, including the coordination of continued education and training for entire team, as well as overseeing all hiring and review procedures.
- Monitored customer satisfaction through surveys, focus groups, and websites such as DemandForce.
- Ordered and maintained inventory for retail and back staff from over 40 vendors as well as sustaining relationships with industry representatives for the purpose of training and procuring the most cutting edge and effective products.
- Facilitated day to day operations including payroll, maximizing the schedule for both staff and guests, reconciling daily sales and securing deposits.
- Maintenance of the spa’s social media presence and building clientele via marketing to further enhance and increase the business.
- Contributed toward the spa's recognition as the best day spa in Louisiana as shown on the Travel Channel and in 225 Magazine.
- Mentored personnel and fostered a close working relationship with staff which helped to ensure trust and loyalty.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Designed employee recognition program which boosted productivity and improved morale.
Clinical Care Quality Specialist
The Natural Center for Health
10.2010 - 07.2013
- Incorporated evidence-based care into practice environment to ensure high quality of care for patients and their families.
- Effectively managed improvement projects and facilitated multidisciplinary care teams to achieve the most effective patient care.
- Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Practice Manager
Waynesburg Animal Hospital
09.2006 - 08.2010
- Managed the administration of busy veterinary practice with support staff of 25.
- Coordinated operational plans, training of staff, ordering of supplies and equipment, funds and resource management, and staffing.
- Reviewed, evaluated and analyzed past performance of the practice and used this information to create future benchmarks and goals.
- Arranged housing, medical treatment, and adoption for more than 200 homeless animals.
- Maintained a balance of empathy and professionalism when dealing with clients.
- Developed close working relationships with front office and back office staff.
- Created and implemented organizational policies and procedures.
- Developed policies and procedures for effective practice management.
Volunteer Relations Coordinator
Humane Society of Greene County
07.2006 - 07.2013
- Developed programs designed to raise awareness of the importance of spaying/neutering pets and organized fundraisers to better enable the humane society to aid homeless animals.
Intern
Amnesty International
08.2005 - 06.2006
- Served as an aid to Amnesty International staff performing administrative and project related work within the International Law Organization in their campaign to end abuses against human rights.
- Monitored international press, undertook research, and supported human resources.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
- Contributed to Nigeria: Unheard Voices - a project which called for authorities to monitor and ban violence against Nigerian women.
Volunteer Educator
State College Literacy Council
01.2001 - 06.2006
- Utilized ESL certification to teach English to non-native speakers of all nationalities.
- Differentiated instruction to meet needs of diverse learners.
- Developed and implemented engaging lesson plans to keep learner attention.
Education
Psychology And Biology
Penn State University
State College, PAInternational Studies
Sooncheunyang University
Seoul, South KoreaInternational Studies
Chetana College
Mumbai, IndiaSkills
- Strategic Objective Execution
- Personal and Professional Integrity
- Staff Training and Development
- Supervisory Experience
- Strong Verbal Communication
- Excellent Writing and Critical Thinking Skills
- Multicultural Awareness and Sensitivity
- Referral Network Development
Timeline
Mortgage Loan Specialist
Assurance Financial Group, LLC
03.2015 - Current
General Manager
Woodhouse Day Spa
09.2013 - 03.2015
Clinical Care Quality Specialist
The Natural Center for Health
10.2010 - 07.2013
Practice Manager
Waynesburg Animal Hospital
09.2006 - 08.2010
Volunteer Relations Coordinator
Humane Society of Greene County
07.2006 - 07.2013
Intern
Amnesty International
08.2005 - 06.2006
Volunteer Educator
State College Literacy Council
01.2001 - 06.2006
Psychology And Biology
Penn State University
International Studies
Sooncheunyang University
International Studies
Chetana College
Similar Profiles
MERRELL JOHNSONMERRELL JOHNSON
Mortgage Loan Officer at Assurance Financial GroupMortgage Loan Officer at Assurance Financial Group
Lynn SharerLynn Sharer
Senior Loan Officer at Assurance Financial Group Baton RougeRougeSenior Loan Officer at Assurance Financial Group Baton RougeRouge
Amit SrivastavaAmit Srivastava
Analyst at KPMG, LLP, Financial Services AssuranceAnalyst at KPMG, LLP, Financial Services Assurance