Catherine Crosby
Spring Lake,MI
Summary
Operations and administrative professional with a background in small-business ownership, scheduling, client relations, financial transactions, inventory, documentation, and daily workflow support. Known for maintaining compliance, handling confidential information, and balancing competing priorities while keeping business operations organized and on track.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Small Business Owner / Operator
Changeling Studios
Muskegon, MI
10.2022 - Current
- Independently manage the administrative and operational responsibilities of a licensed small business, overseeing scheduling, client relations, finances, supplies, documentation, compliance, and daily workflow.
- Conduct detailed client consultations to identify needs, clarify specifications, establish expectations, and develop individualized solutions.
- Manage approximately five client appointments per week and maintain scheduling through Google Calendar.
- Oversaw business banking activities, including transactions, account management, client payments, deposits, and financial transactions using PayPal, Venmo, and Cash App.
- Maintain confidential client records and information with appropriate professional discretion.
- Ensured compliance by maintaining LLC status and managing body-art facility licensing and health inspection preparation.
- Maintain procedures for biohazard materials and regulated biohazard waste disposal, including required waste-disposal licensing and documentation.
- Maintain OSHA Bloodborne Pathogens certification and follow established bloodborne pathogen exposure-prevention and workplace-safety protocols.
- Develop and maintain written procedures, records, spreadsheets, and other documentation required for business operations and regulatory compliance.
- Managed purchasing, supplies, equipment, and inventory to ensure seamless daily operations.
- Address client questions, concerns, scheduling changes, and unexpected issues professionally.
- Maintain a clean, organized, and compliant professional environment while following strict sanitation and safety procedures.
- Implemented strategies to enhance business visibility through social media promotion, community events, conventions, and art shows.
- Independently prioritize competing responsibilities, troubleshoot problems, and make operational decisions without direct supervision.
Barista
Bigger Coffee
Lansing, MI
01.2019 - 10.2020
- Provided professional customer service in a high-volume environment.
- Managed multiple customer requests and competing priorities, ensuring timely and accurate service delivery.
- Executed established procedures to uphold quality standards and enhance customer satisfaction.
- Resolved customer and coworker needs through effective communication, contributing to seamless daily operations.
- Maintained an organized, clean, and professional work environment.
Waitress / Host
Sapporo Restaurant
Lansing, MI
09.2019 - 01.2020
- Managed seating, order taking, serving, bussing, customer service, and end-of-shift responsibilities in a high-volume restaurant environment.
- Managed full service workload, ensuring professional and efficient customer interactions.
- Maintained organization and cleanliness, effectively balancing multiple competing priorities.
- Executed nightly paperwork, cash handling, and deposits accurately and timely.
Market Manager
Peppermint Jim
Lansing, MI
08.2016 - 01.2019
- Managed daily market operations, overseeing opening/closing procedures, inventory counts, cash handling, deposits, and paperwork to ensure smooth operations.
- Maintained accurate financial and inventory records, ensuring proper accounting of cash and merchandise to uphold operational integrity.
- Monitored inventory levels and organized merchandise, enhancing daily operational efficiency and improving product accessibility.
- Independently managed market responsibilities while maintaining accuracy, organization, and positive customer interactions.
- Provided professional customer service while supporting sales and maintaining a welcoming, organized retail environment.
Teaching Assistant / Child Care Provider
Scribbles and Giggles
Lansing, MI
12.2016 - 03.2018
- Communicated effectively with parents about children's activities, needs, and daily experiences to foster strong home-school connections.
- Compiled and delivered written reports to parents in person and by telephone to keep them informed about children's progress.
- Supported classroom organization and safety protocols to ensure a conducive learning environment.
- Supported classroom operations and implemented activities according to established lesson plans and teacher direction.
- Helped maintain a positive, structured, and safe environment for children and staff.
- Trained and supported other classroom assistants.
- Adapted communication and activities to meet different personalities, ages, and learning styles.
Manager
Marco's Pizza
Spring Lake, MI
06.2013 - 07.2016
- Managed daily restaurant operations, including employee scheduling, workflow, inventory, cash handling, deposits, documentation, customer service, and facility operations.
- Supervised an entire kitchen and delivery team of up to approximately 20 employees during high-volume shifts.
- Trained and supported new employees through hands-on instruction, sharing operational knowledge, demonstrating procedures, and providing guidance.
- Executed performance evaluations and delivered ongoing coaching and feedback to enhance team development.
- Drafted operational procedures and employee documentation, including written reports and performance write-ups.
- Resolved employee concerns and workplace disputes through direct communication, problem-solving, and thorough documentation.
- Addressed customer complaints and service issues, reinforcing professional relationships and upholding company standards.
- Created employee schedules and coordinated staffing to meet operational needs.
- Completed opening and closing procedures, cash reconciliation, nightly deposits, and required operational paperwork.
- Managed inventory and supplies and coordinated daily operational needs.
- Maintained compliance with health, safety, sanitation, and other applicable operational requirements.
- Coordinated promotions and special events, including planning, execution, and community outreach.
- Served as a certified Team Leader through the OZ Principle accountability program, emphasizing personal responsibility, honest communication, assertiveness, and accountability.
- Maintained a hands-on leadership approach, working alongside employees and taking responsibility for operational problems.
Education
High School Diploma -
Spring Lake High School
Spring Lake, MISkills
- Administration and operations
- Scheduling and calendar management
- Record management
- Operational reporting
- Data entry and support
- Inventory and supply management
- Cash handling and reconciliation
- Financial management
- Regulatory documentation
- Banking transactions
- Regulatory compliance
- Technology proficiency
- Google Calendar and Docs
- Microsoft Word and Excel
- POS systems expertise
- Payment processing (PayPal, Venmo, Cash App)
- Typing speed (70 WPM)
- Conflict resolution skills
- Customer and client relations
- Professional communication (written and verbal)
- Confidentiality and discretion
- Business and project support
- Small business operations
- Workflow management
- Event coordination
- Sales and customer service strategies
- Digital marketing techniques
- Community engagement initiatives
- Problem-solving abilities
- Independent decision-making skills
- Business licensing knowledge
Personal Information
Title: Administrative & Operations Professional
Certification
OSHA Bloodborne Pathogens, Certification. Current, OZ Principle Team Leader Certification. Issued July 2016 | No expiration: Training in workplace accountability, honest and open communication, assertiveness, personal responsibility, and developing accountability in others.
ADDITIONAL INFORMATION
- Typing speed: 70 WPM
- Strong written and verbal communication
- Advanced problem-solving and organizational skills
- Experienced working independently with minimal supervision.
- Comfortable learning new systems, procedures, and software.
- Experienced maintaining confidentiality and handling sensitive client and employee information.
Timeline
Small Business Owner / Operator
Changeling Studios
10.2022 - Current
Waitress / Host
Sapporo Restaurant
09.2019 - 01.2020
Barista
Bigger Coffee
01.2019 - 10.2020
Teaching Assistant / Child Care Provider
Scribbles and Giggles
12.2016 - 03.2018
Market Manager
Peppermint Jim
08.2016 - 01.2019
Manager
Marco's Pizza
06.2013 - 07.2016
High School Diploma -
Spring Lake High School