Summary
Work History
Education
Skills
Languages
Timeline
Generic

Catherine Cruz

Killeen

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Work History

Customer Service Cashier

Goodwill
Killeen
  • Welcomed customers, offering assistance to help find store items.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Boutique Sales Associate

Mizzjsboutique
Killeen
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Processed sales transactions at the cash register accurately and efficiently.
  • Conducted inventory counts and audits as scheduled by management.
  • Completed daily tasks such as restocking supplies, cleaning the store front area and folding clothes.

Cafeteria Worker

KISD
Killeen
  • Provided customer service, addressing diners' queries and feedback with professionalism.
  • Maintained tools, equipment and surfaces in clean, neat and working order.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Delivery Driver

Walmart
Killeen
  • Notified customers of delays to decrease calls to support.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Loaded and unloaded vehicles at distribution center and delivery address.

Education

Ellison High School
Killeen, TX

Skills

  • Customer relationship management
  • Team collaboration
  • Effective communication
  • Problem resolution
  • Attention to detail
  • Continuous improvement
  • Policies and procedures
  • Phone etiquette
  • Quick decision making
  • Customer service

Languages

Spanish
Professional

Timeline

Customer Service Cashier

Goodwill

Boutique Sales Associate

Mizzjsboutique

Cafeteria Worker

KISD

Delivery Driver

Walmart

Ellison High School

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