Catherine Cummings
Carterville,IL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
Work History
Patient Care Specialist
Wave Healthcare
San Antonio, TX
07.2022 - Current
- Provided exceptional support to patients, addressing inquiries and resolving issues promptly.
- Enhanced patient satisfaction by providing timely and compassionate care.
- Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
- Provided emotional support to patients and their families during challenging moments, fostering trusting relationships throughout their healthcare journey.
- Responded to patient requests for supplies.
Paraprofessional
Calhoun Community School District Unit 40
Hardin, IL
08.2021 - 05.2022
- Teachers aide in special education classroom. Assisted one on one with a special needs student who needed assistance getting from class to class, staying on task, and personal hygiene. Assisted students with their daily work assignments and curriculum.
Customer Service Representative
Health Care Services Corp
Jacksonville, IL
03.2013 - 08.2021
- Performed customer service surveys
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
- Answered calls from customers
- Performed data entry for customer information
- Resolved customer information and complaints
- Responded to claim inquiries
- Experience with ICD-9 and ICD-10 coding
Medical Assistant
Illini Medical Associates
Jerseyville, IL
12.2004 - 03.2013
- Performed clinical skills under physician supervision
- Assisted doctor with in-office procedures
- Used EHR system
- Obtained patient vitals
- Administered vaccines
- Scheduled patient appointments
- Performed patient assessments
- Responsible for front office duties
- Processed medication refill requests
- Obtained precertification and preauthorization
Education
Associate's degree - Allied health
Allied Medical College
Saint Ann, MO10-2002
High school diploma - undefined
Calhoun High School
Hardin, IL05-2001
Skills
- Medical terminology
- Patient confidentiality
- Time management
- Attention to detail
- Multitasking Abilities
- Effective communication
- Calm under stress
- Patient relationship building
- Professionalism
Languages
English - Expert
Timeline
Patient Care Specialist
Wave Healthcare
07.2022 - Current
Paraprofessional
Calhoun Community School District Unit 40
08.2021 - 05.2022
Customer Service Representative
Health Care Services Corp
03.2013 - 08.2021
Medical Assistant
Illini Medical Associates
12.2004 - 03.2013
High school diploma - undefined
Calhoun High School
Associate's degree - Allied health
Allied Medical College