Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Education and Training
Contact
Timeline
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Denise Armstrong

Canonsburg,Pennsylvania

Summary

Seasoned Patient Care Specialist from UPMC, adept in medical software use and fostering patient relations. Demonstrated excellence in palliative and renal care, enhancing patient experiences across various settings. Proven track record in improving care delivery, underscored by a commitment to teamwork and effective communication. Certified in CPR/First Aid, embodying a blend of technical proficiency and compassionate care.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Patient Care Specialist

UPMC
Pittsburgh, PA
10.2023 - 12.2024

Assisted patients with completing registration forms and insurance paperwork.

Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality.

Assisted in scheduling appointments for diagnostic testing or specialist referrals.

Maintained accurate records of services provided during each visit or procedure.

Explained various admission forms and policies, acquiring signatures for consent.

Scheduled and confirmed patient appointments with patients and healthcare professionals.

Referred patients to appropriate professionals and services.

Pyschiatric Cna

Integrity
Higginsville, MO
02.2023 - 09.2023
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Distributed drinking water and nourishment to residents.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Assisted residents in preparing for activities and social programs.
  • Documented activities and recorded information in EMR system.

Certified Nursing Assistant/

Dell's Children's Hospital-Behavioral Health
Austin, TX
03.2020 - 01.2023
  • Fostered crisis interventions by guiding team members in de-escalation of disruptive and unsafe behaviors.
  • Created a safe and clean environment
  • Participated in treatment planning by helping to identify patients' problems, needs and strengths.
  • Documented activities and recorded information in EMR system.
  • Recognized and reported abnormalities or changes in infants ' health status to nursing staff for immediate assessment.
  • Applied proven strategies to positively affect client behaviors.
  • Physically and verbally interacted with children to promote mental and emotional development
  • Assisted with building life and social skills useful for everyday activities and interactions.

Patient Care Technician

Baptist Emergency Hospital
San Antonio, TX
05.2016 - 11.2020

Catalog and communicate the patients needs to the RN on duty

Observe and report any changes in patients conditons

Collect test specimens

Perform Ekgs

Documented patient intake and dietary requirements and assisted with feeding and personal hygiene

Collect patient data including vitals

Recorded observations and baseline measurements to maintain accurate medical records..

Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.

Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.

Medical Assistant

Dunn Healthcare
Houston, TX
12.2014 - 04.2016

Monitored expiration of patients medications

Maintained Measured vital signs and took medical histories to prepare patients for examination.

Scheduled appointments for patients via phone and in person.accurate records of patient care progress and concerns

Provided assistance, which included bathing, grooming and dressing to terminally ill patients.

Documented information in patient charts and communicated status updates to interdisciplinary care team

Helped patients maintain dignity during difficult times.

Emotionally supported grieving families by offering a listening ear, compassion and kindness

Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

Verified appointment times with patients, preparing charts, pre-admission and consent forms.

Certified Nursing Assistant

Bell Haven Center
Houston, TX
03.2010 - 08.2015

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Documented patient intake and dietary requirements and assisted with feeding.

Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.

Provided personal nursing assistance in pre- and post-operative situations.

Documented activities and recorded information in EMR system.

Patient Care Technician -Dialysis

Kidney Care Center
Little Rock, AR
07.2005 - 12.2009

Assist with removing excess waste and fluids from the blood

Monitored patients vitals and record pulse and respiration rate

Maintained operating machines working properly

Mix dialysate

Adminster blood flow pump at prescibed rate

Responded to patient alarms and needs-assessment requests to identify course of treatment.

Kept equipment clean and effectively sanitized.

Certified Nursing Assistant

Lithonia Nursing and Rehab
Lithonia, GA
8 1999 - 7 2005
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.

Certified Nursing Assistant

The Reserve
Atlanta, GA
9 1990 - 8 1999
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.

Education

Medical Assistant

University of Incarnate Word
San Antonio, TX
12.2019

Patient Care Tech

Woodruff Medical Training & Testing
Gainesville, GA
07.2010

Certified Nursing Assistant

Baytown Technical School
Waco, TX
08.1990

Some College (No Degree) - Business Administration

San Antonio College
San Antonio, TX

Skills

Patient relations

Medical Software Use

Excellent communication

Palliative care

Committed team player

CPR/First Aid certified

Excellent communication skills

Renal care

Acute and rehabilitative care experiences

Medical terminology

Hospice care

Medical charting

Affiliations

Member, Project Restoration

Certification

Certified Patient Care Technician

Certified Clinical Medical Assistant

Certified Nursing Assistant

Education and Training

other,Waco, TX,other,Gainesville, GA,other,San Antonio, TX,true,San Antonio, TX

Contact

Canonsburg, Pennsylvania 15137

Timeline

Patient Care Specialist

UPMC
10.2023 - 12.2024

Pyschiatric Cna

Integrity
02.2023 - 09.2023

Certified Nursing Assistant/

Dell's Children's Hospital-Behavioral Health
03.2020 - 01.2023

Patient Care Technician

Baptist Emergency Hospital
05.2016 - 11.2020

Medical Assistant

Dunn Healthcare
12.2014 - 04.2016

Certified Nursing Assistant

Bell Haven Center
03.2010 - 08.2015

Patient Care Technician -Dialysis

Kidney Care Center
07.2005 - 12.2009

Certified Nursing Assistant

Lithonia Nursing and Rehab
8 1999 - 7 2005

Certified Nursing Assistant

The Reserve
9 1990 - 8 1999

Certified Patient Care Technician

Certified Clinical Medical Assistant

Certified Nursing Assistant

Medical Assistant

University of Incarnate Word

Patient Care Tech

Woodruff Medical Training & Testing

Certified Nursing Assistant

Baytown Technical School

Some College (No Degree) - Business Administration

San Antonio College
Denise Armstrong