Catherine Dela Cruz
Boston,MA
Summary
Hardworking professional with multitasking and time management abilities.
Overview
9
9
years of professional experience
Work History
Server
Alma Gaucha
Boston, MA
09.2023 - 03.2024
- Provided excellent customer service to ensure satisfaction
- Worked in close collaboration with team members to ensure customers received high-quality service
- Responded efficiently to guest inquiries and complaints in a professional manner
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures
- Assisted in training new employees for enhanced team performance, developing efficiency, and skills
Server
Fogo de Chao
Boston, MA
02.2021 - 08.2023
- Greeted customers in a friendly and professional manner
- Guided customers with locating items and providing product information
- Executed cash payment procedures efficiently, ensuring strict compliance with company guidelines
- Prepared dining area for upcoming guests, including setting up tables and stocked service areas
- Followed health safety guidelines when preparing and serving food products
- Demonstrated multitasking abilities, managing a high volume of orders and customer service tasks during peak hours
Hostess
Fogo de Chao
Boston, MA
01.2018 - 02.2021
- Demonstrated strong interpersonal skills when interacting with customers
- Provided excellent customer service by addressing customer needs at all times
- Ensured all communications were consistent with the store brand
- Maintain efficient dining service by monitoring tables and informing management or servers of any guests' concerns
- Answering incoming calls and customers' concerns at any time
- Helped clear and reset tables during peak hours
Cashier
Fogo de Chao
Boston, MA
03.2015 - 01.2018
- Handled cash, check, debit, and credit card transactions efficiently
- Maintained accurate cash drawer balances during shifts
- Ensured swift and precise resolution of payment differences
- Answered phone calls to assist customers with service questions and inquiries.
- Trained new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
Associate of Science - Medical Laboratory Technician
Bunker Hill Community College
Charlestown, MASkills
- Multitasking
- Customer Service
- Effective Communication
- Fast Learner
- Time Management
- Interpersonal Communication Skills
- Strong Work Ethic
- Teamwork Skills
Timeline
Server
Alma Gaucha
09.2023 - 03.2024
Server
Fogo de Chao
02.2021 - 08.2023
Hostess
Fogo de Chao
01.2018 - 02.2021
Cashier
Fogo de Chao
03.2015 - 01.2018
Associate of Science - Medical Laboratory Technician
Bunker Hill Community College