Summary
Overview
Work History
Education
Skills
Timeline
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Catherine Dela Cruz

Boston,MA

Summary

Hardworking professional with multitasking and time management abilities.

Overview

9
9
years of professional experience

Work History

Server

Alma Gaucha
Boston, MA
09.2023 - 03.2024
  • Provided excellent customer service to ensure satisfaction
  • Worked in close collaboration with team members to ensure customers received high-quality service
  • Responded efficiently to guest inquiries and complaints in a professional manner
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures
  • Assisted in training new employees for enhanced team performance, developing efficiency, and skills

Server

Fogo de Chao
Boston, MA
02.2021 - 08.2023
  • Greeted customers in a friendly and professional manner
  • Guided customers with locating items and providing product information
  • Executed cash payment procedures efficiently, ensuring strict compliance with company guidelines
  • Prepared dining area for upcoming guests, including setting up tables and stocked service areas
  • Followed health safety guidelines when preparing and serving food products
  • Demonstrated multitasking abilities, managing a high volume of orders and customer service tasks during peak hours

Hostess

Fogo de Chao
Boston, MA
01.2018 - 02.2021
  • Demonstrated strong interpersonal skills when interacting with customers
  • Provided excellent customer service by addressing customer needs at all times
  • Ensured all communications were consistent with the store brand
  • Maintain efficient dining service by monitoring tables and informing management or servers of any guests' concerns
  • Answering incoming calls and customers' concerns at any time
  • Helped clear and reset tables during peak hours

Cashier

Fogo de Chao
Boston, MA
03.2015 - 01.2018
  • Handled cash, check, debit, and credit card transactions efficiently
  • Maintained accurate cash drawer balances during shifts
  • Ensured swift and precise resolution of payment differences
  • Answered phone calls to assist customers with service questions and inquiries.
  • Trained new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Education

Associate of Science - Medical Laboratory Technician

Bunker Hill Community College
Charlestown, MA

Skills

  • Multitasking
  • Customer Service
  • Effective Communication
  • Fast Learner
  • Time Management
  • Interpersonal Communication Skills
  • Strong Work Ethic
  • Teamwork Skills

Timeline

Server

Alma Gaucha
09.2023 - 03.2024

Server

Fogo de Chao
02.2021 - 08.2023

Hostess

Fogo de Chao
01.2018 - 02.2021

Cashier

Fogo de Chao
03.2015 - 01.2018

Associate of Science - Medical Laboratory Technician

Bunker Hill Community College

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Catherine Dela Cruz