Catherine Delaney
Tempe
Summary
With over 12 years of diverse professional experience in sales, hospitality, healthcare, and human services, I offer a well-rounded skill set for any role. Proficient in software applications such as SalesForce, Microsoft Office, social media platforms, and web-based research tools, I excel at using technology to achieve results. Thriving in fast-paced and challenging work environments, I consistently deliver effective and efficient outcomes. Furthermore, my CPR/First Aid certification demonstrates my dedication to safety and well-being.
Overview
23
23
years of professional experience
Work History
Sales Representative
ZipRecruiter
09.2017 - Current
- Followed process put in place to be successful
- Upsold monthly subs to clients on more product services
- Maintained client account and grew a book of business
- Promoted 6 different times during my time here. Promotions are based on performance.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Sales Representative
Realtor.com
- Made over 150 cold calls a day, while prospecting new clients
- Used the tools and processes given to me to be successful to hit and exceed quotas every month
- Total monthly sale from $40k-$110k
Customer Service (Trainer, Bartender, Sales, Supervisor)
Fire Sky Resort and Spa, Taggia
- Trained staff members and offered ongoing direction and feedback
- Collaborative approach in providing exceptional customer service
Customer Service (Trainer, Bartender, Sales, Supervisor)
Gordon Biersch
- Recognized for generating sales and successful marketing
- Customer service highlighting organization and time management skills
Customer Service (Trainer, Bartender, Sales, Supervisor)
Cottonwood Café
- Demonstrated efficiency and valuable communication and interpersonal skills in a high volume bar and restaurant
- Skilled approach to team work and customer satisfaction
Customer Service (Trainer, Bartender, Sales, Supervisor)
The Phoenician, Oasis Pool Supervisor, Trainer, and Bartender
04.2004 - 08.2017
- Work closely with management team directing staff and ensuring that guests experiences are successful
- Reduced bar cost by 3.5%, while increasing bar sales monthly, quarterly and yearly
- Provide customer service recognized for creating positive, lasting impressions
Physical Therapy Technician
Endurance Rehab
10.2013 - 07.2015
- Collaborate with Physical Therapists in assisting patients recovering from injury and illness to regain movement and manage pain
- Work directly with patients to carry-out plan of care
- Observe patients before, during, and after therapy; noting recovery status and reporting to Physical Therapists
- Educate patients and family members on aftercare activities and resources
Youth Counselor
Ellis Memorial & Eldridge House
06.2002 - 01.2004
- Supervised groups of children (15), ages five through twelve; empathically and employing critical behavior management techniques
- Developed daily curriculum for educational activities, recreational sports and arts and crafts
- Mentor and support group leader
- Provided tutoring and homework assistance
Education
Bachelor of Interdisciplinary Studies - Kinesiology and Health Innovation
Arizona State University
Tempe, AZ05.2014
Skills
- Customer relations
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Product and service knowledge
- Sales closing
- Complex Problem-solving
- Sales development
- Customer retention
- Negotiation tactics
Accomplishments
While working for ZipRecruiter, I was promoted 6 times over 6.5 years to the highest titled AM rep. I am always in the top 10 in sales on a monthly bases.
Affiliations
- Pre-Physician’s Assistant Club Member
- Informed ASU students about the requirements for becoming a Physician Assistant and of career opportunities
Timeline
Sales Representative
ZipRecruiter
09.2017 - Current
Physical Therapy Technician
Endurance Rehab
10.2013 - 07.2015
Customer Service (Trainer, Bartender, Sales, Supervisor)
The Phoenician, Oasis Pool Supervisor, Trainer, and Bartender
04.2004 - 08.2017
Youth Counselor
Ellis Memorial & Eldridge House
06.2002 - 01.2004
Sales Representative
Realtor.com
Customer Service (Trainer, Bartender, Sales, Supervisor)
Fire Sky Resort and Spa, Taggia
Customer Service (Trainer, Bartender, Sales, Supervisor)
Gordon Biersch
Customer Service (Trainer, Bartender, Sales, Supervisor)
Cottonwood Café
Bachelor of Interdisciplinary Studies - Kinesiology and Health Innovation
Arizona State University
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