Catherine DeLeon
AOM
Freemansburg,PA
Summary
Operations professional with extensive experience in optimizing processes and improving operational efficiency. Highly organized with strong focus on team collaboration and achieving results. Known for adaptability and reliability, with expertise in resource management and workflow optimization.
Overview
16
16
years of professional experience
Work History
Home Health Aide
Private Care
Nazareth, PA
06.2025 - Current
- Monitored vital signs and reported changes to healthcare professionals promptly.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Developed personalized care plans in collaboration with families and healthcare teams.
- Trained new aides on best practices for patient care and safety protocols.
- Coordinated transportation and appointments for clients, improving access to essential services.
- Evaluated client progress regularly, adjusting care plans as necessary to meet evolving needs.
- Led initiatives to improve care quality, enhancing overall patient outcomes across caseloads.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Assistant Operations Manager
DBSchenker
Bethlehem, PA
01.2022 - 08.2025
- Assisted in developing process improvements to enhance operational efficiency and reduce costs.
- Collaborated with cross-functional teams to ensure timely project execution and adherence to deadlines.
- Supported daily operations by coordinating logistics and inventory management tasks.
- Monitored compliance with safety regulations and company policies, promoting a safe working environment.
- Conducted regular audits of processes and systems to identify areas for improvement and ensure accuracy.
- Facilitated training sessions for new employees, enhancing team performance and operational knowledge.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with General Manager in different operational issues and promotional activities.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Facilitated smooth transitions during periods of change by providing guidance and support to staff members affected by organizational restructuring or policy updates.
- Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
Production/Operations Supervisor
Inmar Intelligence
Breinigsville, PA
08.2019 - 11.2021
- Supervise associates within a high yield scanning environment
- Shift priorities to adjust to changing business demands
- Monitor, report, and work to prevent losses in the facility
- Monitored, reported, and implemented strategies to prevent losses in facility
- Administer corrective action to employees in conjunction with Manager and GT! Department
- Provide daily, weekly, and monthly statistics and operations updates
- Provided daily, weekly, and monthly operational statistics and updates to stakeholders
- Maintain a thorough knowledge of all SOPs pertaining to facility and operations
- Promote constant and measurable improvement. Teach and enforce quality procedures
- Effectively communicate goals, expectations, areas for improvement, and successes to associates
- Identify and understand issues, problems, and opportunities; possess solid judgment, problem-solving, and decision making skills
- Identify and understand issues, problems, and opportunities; possess solid judgment, problem-solving, and decision-making skills
- Communicate in a professional manner with internal departments, outside vendors, and clients
- Contribute to employee development by providing training, coaching, and promotional opportunities
- Streamlined production workflows to enhance operational efficiency and reduce downtime.
- Led cross-functional teams in implementing process improvements, resulting in enhanced productivity and quality standards.
- Analyzed production data to identify trends, driving informed decision-making for resource allocation and process optimization.
- Implemented safety protocols and best practices, ensuring compliance and promoting a culture of safety among staff.
- Collaborated with supply chain partners to optimize inventory management, reducing excess stock and improving turnaround times.
Warehouse Operations Supervisor
NFI Industries
Kutztown, PA
02.2017 - 06.2019
- Prioritized and assigned work to forklift operators.
- Fostered positive relationships with operators to enhance team morale and collaboration.
- Resolved issues and communicated necessary changes to personnel to maintain operational continuity.
- Supervised daily warehouse operations to ensure optimal workflow and efficiency.
- Trained and mentored team members on safety protocols and operational procedures.
- Coordinated with cross-functional teams to streamline logistics processes and improve service delivery.
- Managed the day-to-day operations of the warehouse facility, overseeing receiving, storage, picking, packing, and shipping processes.
- Collaborated with other departments to improve interdepartmental communication and reduce operational bottlenecks.
- Reduced order processing time by optimizing workflows and training staff on best practices.
Warehouse Operations Lead
DHL Supply Chain
Breinigsville, PA
08.2010 - 12.2016
- Schedule planning, ran and assessed productivity reports, and directed employee daily duties.
- Investigated information for accurate customer billings
- Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork
- Investigated any necessary information needed for proper billing of customer
- Verified and logged in deadlines for responding to daily inquiries
- Planned and organized schedules for team members to ensure efficient workflow., ran and assessed productivity reports, and directed employee daily duties.
- Streamlined operational workflows to enhance efficiency and reduce cycle times.
- Led cross-functional teams to implement process improvements across logistics operations.
- Managed inventory control systems, ensuring accuracy and reducing discrepancies in stock levels.
- Facilitated training sessions on new technologies and procedures for operational excellence.
Education
General Studies -
Freedom High School
Bethlehem, PA01.2008
Skills
- Time management
- Problem solving
- Leadership training
- Establishes good working relationships with customers or clients
- Safety oversight
- Patient care planning
- Care coordination
- Patient support
- Appointment scheduling
- Scheduling and coordination
- Assistance coordination
- Team collaboration
- Health monitoring
- Patient education
- Skill enhancement
- Health safety
- Client relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Home Health Aide
Private Care
06.2025 - Current
Assistant Operations Manager
DBSchenker
01.2022 - 08.2025
Production/Operations Supervisor
Inmar Intelligence
08.2019 - 11.2021
Warehouse Operations Supervisor
NFI Industries
02.2017 - 06.2019
Warehouse Operations Lead
DHL Supply Chain
08.2010 - 12.2016
General Studies -
Freedom High School